Helpdesk Analyst

Join INTRALOT as a Helpdesk Analyst

Your Role:

As a Helpdesk Analyst at INTRALOT, you'll play a pivotal role in ensuring smooth operations and customer satisfaction. Here's what you'll be doing:

• Recording and following up tickets and relevant contacts in our Service Desk application.
• Coordinating investigation and analysis of incidents and escalating to relevant support teams when needed.
• Informing and following up with key stakeholders on resolution progress.
• Coordinating incident closure, verifying successful resolution of an incident, and liaising with internal stakeholders and customers.
• Monitoring the team using available resources for all countries (server, network, storage, and database).
• Managing alerts raised according to criticality.
• Adhering to policies and procedures of Service Desk, which operates 24/7 (shift work).

To thrive in this role, you should meet these qualifications:

• Hold a degree in Computing, Electronics, or a related IT field.

• Bring at least two (2) years of hands-on experience in a Service Desk role.

• Proficiency in Incident Management tools.

• Knowledge of Grafana/checkMk tool is a plus.

• Possess a deep understanding of IT systems and operations.

• Strong command of technical expertise in IT support.

• Exhibit excellent communication skills in both Greek and English, both written and spoken.

• Embrace teamwork and excel at coordinating cross-functional team.

Why Join Us:

A competitive compensation package combined with additional benefits.

Hybrid working model.

Private Insurance for you and your family.

Modern facilities, parking inside and enticing restaurant .

An extensive training program upon induction and throughout employment.

Exceptional opportunities to learn and develop in a multinational environment.

Prospects for professional growth both locally and globally.

Equal Opportunity Employer: We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities.

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