Security Assurance

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

We're looking for a meticulous and proactive Security Assurance & Bid Specialist to help our teams move deals forward by handling customer security, privacy, and compliance requests with consistency and care. You'll manage due diligence questionnaires, NDAs, RFPs, and trust documentation, ensuring every response is accurate, compliant, and timely. This role is ideal for someone who thrives at the intersection of security assurance, operations, and collaboration.

RESPONSIBILITIES

As a Security Assurance & Bid Specialist, you will:

• RFP Management: Own RFP responses for renewals and new business (TalentLMS & eFront); complete product-requirements and finance/accounting sections, ensure commercial accuracy, route any non-standard terms to Finance or Legal for approval, ensure timely RFP submissions and track outcomes, wins, and improvement opportunities.
• Security & Privacy Inquiries: Handle customer security, privacy, and compliance questions using the resources provided by the relevant teams; collect evidence, escalate to Security/Compliance/Legal when required.
• Due Diligence & Questionnaires: Complete and manage customer due diligence, privacy, security, and KYC questionnaires using approved materials; identify when NDAs are required and coordinate signatures.
• NDAs & Legal Documents: Populate NDA templates with customer details, route for signature, and maintain clear guidelines on when NDAs are needed.
• Regulatory & Compliance Forms: Handle customer requests for attestations, policy acknowledgments (e.g., Code of Conduct, Anti-Bribery, Conflict of Interest), and regulatory forms such as COIs or accessibility/compliance certifications.
• Customer Communication: Act as a point of contact for customers and prospects on trust-related requests, keeping Commercial teams in the loop to ensure smooth collaboration.
• Documentation: Maintain up-to-date internal documentation and SOPs, and track SLAs.
• Trust Libraries & Resources: Work with Security and Compliance to maintain accurate, current trust resources and standardized answers for questionnaires and RFPs.
• Process Monitoring & Continuous Improvement: Identify bottlenecks, track turnaround times, identify compliance risks in workflows, and recommend corrective actions.
• Product Knowledge & Readiness: Stay current on product updates and reflect them in RFP responses and trust content.
• Feedback: Gather recurring customer requests and share structured feedback with the Product team.

To be successful in this role as a Security Assurance & Bid Specialist, you should have:

• Experience in Security Assurance / GRC / Privacy Ops / RFP management (SaaS).
• Familiar with SOC 2/ISO 27001 basics, DPAs/SCCs, and customer due-diligence workflows.
• Proficiency in English.
• Excellent writing, organization, and project management skills.
• Comfortable managing multiple requests and deadlines simultaneously.
• Strong attention to detail and ability to communicate clearly across departments.
• Self-motivated and able to work independently.
• Ability to work in a fast-paced, dynamic environment.
• Working knowledge of Asana/Salesforce/Confluence. 

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we're serious
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we're not just creating LMSs for others, we're learners ourselves