Assistant Housekeeping Manager, The Westin Resort

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

Navarino Dunes is looking for an Assistant Housekeeping Manager. The selected candidate for the Assistant Housekeeping Manager at The Westin Resort, Costa Navarino, will be responsible for ensuring the highest standards of cleanliness, luxury, and comfort for all villa guests. This role involves supporting the Housekeeping Manager/Operation Manager in overseeing operations, managing staff, and delivering exceptional guest experiences. The mission is to maintain a pristine, welcoming environment that reflects the ethos of Costa Navarino as a world-class luxury destination.

Responsibilities

• Supervise daily housekeeping operations to ensure all rooms are cleaned and maintained to the highest standards.
• Conduct inspections of rooms, public areas, and staff quarters to ensure adherence to hygiene and service standards.
• Coordinate with other departments, such as Engineering and Front Office, Concierge, Club Managers to address maintenance issues and guest requests promptly.
• Train, guide, and mentor housekeeping staff to meet Costa Navarino's luxury standards.
• Prepare work schedules, assign duties, and monitor staff performance.
• Conduct regular performance evaluations and provide constructive feedback to staff.
• Address guest complaints or requests promptly and effectively, ensuring satisfaction.
• Collaborate with the Front Office, Concierge, Club Managers to prepare villas for VIP guests and fulfill special requests.
• Monitor and implement personalized guest services, maintaining a log of preferences.
• Monitor inventory levels for cleaning supplies, linens, and guest amenities.
• Ensure timely procurement of required items while adhering to budget constraints.
• Prepare and submit monthly inventory and expense reports to the Housekeeping Manager/Operation Manager.
• Implement eco-friendly housekeeping practices to align with Costa Navarino's sustainability initiatives.
• Ensure all housekeeping activities comply with health and safety regulations.
• Train staff on proper handling of chemicals, equipment, and emergency procedures.

• 2–5 years of experience in housekeeping operations within a luxury hotel or resort setting.
• A Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.
• Proven track record in managing and training housekeeping teams to achieve exceptional results.
• Experience in managing housekeeping operations for villas or high-end residences.
• Knowledge of sustainable housekeeping practices and their effective implementation.
• Certification in housekeeping operations or related training programs is a plus.
• Comprehensive understanding of luxury housekeeping standards and industry best practices.
• Familiarity with eco-friendly and sustainable housekeeping initiatives.
• Strong knowledge of hygiene and safety regulations in the hospitality industry.
• Excellent organizational and time-management skills to ensure smooth operations.
• Outstanding communication and interpersonal skills for effective guest and staff interaction.
• Strong problem-solving abilities to address guest complaints and operational challenges.
• Meticulous attention to detail, ensuring each villa meets the highest standards of luxury and cleanliness.
• Ability to inspire and lead a diverse team to consistently deliver exceptional service.
• Commitment to guest satisfaction, handling requests with promptness and care.
• Capability to make timely, effective decisions in operational matters.
• Adaptability to dynamic situations, including last-minute guest requests or high occupancy periods.

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide