Restaurant Hostess

As a Restaurant Hostess, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere, and providing exceptional customer service in our restaurant.

Key Responsibilities:

• Warm Welcome: Greet and welcome guests with a friendly and welcoming demeanor, making them feel valued and comfortable from the moment they arrive.

• Seating Arrangement: Efficiently manage the seating arrangement to optimize table turnover and accommodate guest preferences, such as outdoor or indoor seating.

• Reservation Management: Confirm and manage restaurant reservations, taking into account the availability of tables and guest requests.

• Knowledgeable Assistance: Provide guests with information about the restaurant's menu, specials, and any promotions, as well as answering general questions about the hotel and local area.

• Guest Relations: Attend to guest needs and special requests, ensuring their dining experience is exceptional and memorable.

• Cleanliness and Presentation: Ensure that the restaurant entrance and waiting area are clean, organized, and well-maintained, creating an attractive and welcoming ambiance.

• Communication: Collaborate with the restaurant staff, servers, and kitchen team to manage guest flow and provide them with a smooth dining experience.

• Problem Resolution: Handle guest complaints and issues professionally, addressing them promptly and in a manner that reflects the hotel's commitment to guest satisfaction.

• Multitasking: Be able to handle multiple tasks simultaneously, such as managing reservations, walk-in guests, and answering phone calls, all while maintaining a friendly and attentive presence.

Requirements:

• Proven experience in a similar role, preferably in a high-end restaurant or hotel setting.

• Excellent communication and interpersonal skills.

• Proficiency in multiple languages is a plus, with English being essential.

• Neat and professional appearance.

• Ability to remain calm and professional under pressure.

• Strong organizational skills and the ability to prioritize tasks efficiently.

• An understanding of customer service principles and a dedication to exceeding guest expectations.

• Basic knowledge of restaurant service and dining etiquette.

Benefits:

• Competitive compensation.

• Accommodation in Vencia Boutique Hotel premises.

• Ongoing training and development opportunities.

• A friendly and supportive work environment.

If you are a personable and service-oriented individual who enjoys providing excellent hospitality, we would love to have you join our team at Vencia boutique Hotel. Please submit your application, including your resume (with a recent photo) and a cover letter to