Customer Care Executive

16 hours ago

Thessaloniki, Central Macedonia, Greece Freenow Full time €20,000 - €35,000 per year

Location
: Come and join us in Thessaloniki
Being a
Customer Care Executive
is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

  • Deliver high-quality support via calls, emails and messenger platforms
  • Be a passionate advocate for riders and drivers while answering any questions that come your way
  • Triage issues and escalate them when necessary
  • Cooperate with other departments to assist inside projects and resolve technical issues

Our Tools
: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

  • Initial experience in customer support
  • The ability to speak,read and write in German and English, any other language is a plus - Please submit your application in English
  • Good problem solving and active listening skills
  • Ability to multitask and perform effectively under pressure
  • Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

  • Flexible working arrangements
  • LinkedIn Learning
  • Sabbatical & special leave policies
  • WeRoad partnership
  • Birthday, 24th + 31st December off
  • Short term EU work policy
  • Mobility Credit
  • Health Insurance
  • Employee assistance program

Plus more local benefits depending on your work location
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.
Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.
Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

  • Customer Care Executive

    16 hours ago

    Thessaloniki, Central Macedonia, Greece FREE NOW Full time €35,000 - €45,000 per year

    Location: Come and join us in ThessalonikiBeing a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You'll be providing exceptional support, ensuring that...

  • Marketing Executive

    1 week ago

    Thessaloniki, Central Macedonia, Greece HAIR CARE ΕΠΕ Full time €25,000 - €35,000 per year

    Marketing ExecutiveHair Care ΕΠΕΠροβολή 1 θέσεωνΘεσσαλονίκηΤοποθεσίαΘεσσαλονίκηπριν 2 ώρεςΗμ. ανάρτησηςπριν 2 ώρεςΜε κάποια εμπειρίαΕπίπεδο εμπειρίαςΜε κάποια εμπειρίαΠλήρης απασχόλησηΤύπος...

  • Customer Insights Specialist

    4 days ago

    Thessaloniki, Central Macedonia, Greece ICAP Executive Search Full time €35,000 - €45,000 per year

    ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.ICAP Executive Search & Selection, on behalf of a...

  • Customer Care Support

    3 days ago

    Thessaloniki, Central Macedonia, Greece ManpowerGroup Greece Full time €15,000 - €20,000 per year

    Are you passionate about sales and customer service?Are you ready to join a fast-growing international team and kickstart your career?ManpowerGroup Greece, on behalf of its client, a leading multinational telecommunications company, is looking for Customer Care Support – German Speaking to join their successful Greece team. Location: Hybrid in Thessaloniki...

  • English - Customer Care Specialist

    1 week ago

    Thessaloniki, Central Macedonia, Greece TaskUs Full time €15,000 - €30,000 per year

    *Job DescriptionAbout TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Italian Customer Care Advisor in Greece

    3 days ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €20,000 - €25,000 per year

    Excited for a New Chapter? Relocate to Stunning Greece and Embrace Its Islands, Culture, and Career Advancement OpportunitiesWe're on the lookout for a motivated and service-oriented Customer Care Advisor to become part of our dynamic team. If you're passionate about helping others, thrive in energetic environments, and enjoy solving problems, this...

  • Dutch Customer Care Advisor Remote in Greece

    3 days ago

    Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €25,000 - €35,000 per year

    Excited for a New Chapter? Relocate to Stunning Greece and Embrace Its Islands, Culture, and Career Advancement OpportunitiesWe're on the lookout for a motivated and service-oriented Customer Care Advisor to become part of our dynamic team. If you're passionate about helping others, thrive in energetic environments, and enjoy solving problems, this...

  • Dutch/Flemish Remote Customer Care

    3 days ago

    Thessaloniki, Central Macedonia, Greece BOROLEO Full time €15,000 - €45,000 per year

    Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the...

  • Sales Executive

    1 week ago

    Thessaloniki, Central Macedonia, Greece YourHeroDouleutaras Full time €20,000 - €40,000 per year

    Are you a dynamic and results-driven individual with a passion for growth? If so, this is an exciting opportunity for youJoin us as a Sales Executive and dive into a role packed with learning, growth, and hands-on commercial experience. If you're ambitious, driven, and eager to make an impact, this is your chance to grow with a team that's shaping the future...

  • Video Game Customer Care Specialist

    6 days ago

    Thessaloniki, Central Macedonia, Greece Atlean World Full time €25,000 - €40,000 per year

    Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.Your Next Job, Without BoundariesWe are offering a great work experience in amazing Thessaloniki, Greece for a role as a Polish Customer Care...