Spa Receptionist

Welcome to Domes
Domes Resorts
is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

91, Athens Riviera
We are currently hiring for our new Glamping and Members Club "
91 Athens Riviera
", an ultimate luxury cabana beach club experience, located
in the area of Voula in Athens
.

Spa Receptionist
The Role:
The Spa Receptionist at Domes Resorts provides an exceptional experience to all spa guests by managing appointments, answering inquiries, and ensuring a seamless arrival and departure experience. This position plays a vital role in maintaining the spa's image and creating a welcoming atmosphere.

Some of the responsibilities:

• Guest Services

• Handling guests warmly, creating a positive first & last impression

• Provide information on spa services, treatments, and pricing, answering any questions guests may have
• Guide guests through the check-in and check-out processes, including any pre- or post-treatment protocols

• Maintain guest confidentiality and respect privacy at all times

• Appointment Management

• Schedule spa appointments, using the booking system to maximize spa efficiency and availability

• Confirm reservations, inform guests of cancellation policies, and handle any last-minute appointment adjustments

• Coordinate with therapists and team members to ensure timely service for all bookings

• Customer Relations

• Foster positive relationships with guests, remembering repeat customers' preferences when possible

• Handle guest complaints or concerns professionally, escalating issues to the Spa Manager if needed

• Encourage guests to provide feedback on their spa experience and assist with any follow-up actions

• Sales & Promotions

• Promote current spa packages, seasonal offers, and retail products

• Actively engage guests in product knowledge to encourage sales of spa retail items

Requirements
Useful to have:

• High school diploma or equivalent required; hospitality diploma is a plus
• Previous experience in a spa, beauty center, or hospitality environment preferred
• Knowledge of the English language, a second language will be considered a plus
• Proficiency in basic computer skills and experience with scheduling software or point-of-sale (POS) systems

What you will bring:

• Exceptional organizational and time-management skills
• Strong attention to detail
• Knowledge of health and safety regulations
• Ability to work in a fast-paced environment and handle pressure with professionalism
• A problem-solving approach with an eye for detail as the ability to think on one's feet and address challenges
• Understanding and sharing the needs of the customer to create a connection and build trust

Benefits
You will benefit from:

• Competitive Remuneration Package
• Continuous learning and development opportunities
• Career Progression Plan
• Friendly work environment

Domes Resorts
is an equal opportunity Employer.

All applications will be treated in strict confidentiality.

Please note:
Only short-listed candidates will be contacted.