Care Engineer

1 day ago

Greece Nokia Global Full time €30,000 - €60,000 per year
Description

As part of the Care Athens team you will  be troubleshooting and interacting with Customer and R&D  for  4G/5G generation technologies. You ll get a lot of experience by deep diving to below products and the evolution of them 

  • Cloud Mobility Management (CMM) acting as MME/AMF 
  • Cloud Mobile Gateway (CMG) acting as sGW/pGW/ePDG (3G/4G)  SMF/UPF (5G)
  • Network Resource Director acting as Network Repository Function NRF/Network Slice Selection Function (NSSF) 

The products are mainly deployed as  CNF (Cloud Native Function) applications based on RedHat OpenShift/Nokia NCS/Amazon AWS/Google Athos/VMware Tanzu 

There are bare metal solutions tailored to customer needs as well 

Responsibilities

Contribution and Learning

At your everyday working life you ll be able to 

  • Provide technical support analysis and solutions via ticket handling 
  • Investigate and identify software defects in cooperation with R&D 
  • Ensure SLAs are met for escalated cases
  • Participate in Emergency on call shifts (12x7)
  • Provide remote recovery support in the event of an out-of-service condition
  • Travel to customer or customer team premises upon requests
  • Create reports for Root Cause Analysis
  • Perform deployments based on cloud infrastructure
  • Participate in New Product Introduction (NPI) Activities 
  • Gain Deep down knowledge of functional areas
  • Plan and execute technical tasks requiring specialist skills in your own professional area.
     
Qualifications

Must have: 

  • Education: Master of Engineering or equivalent

  • Experience in Packet Core Protocols for 2G/3G/4G/5G networks and interfaces

  • Experience in AMF, NRF, SMF, UPF, ePDG, SGW, PGW products is a plus

  • Networking protocols knowledge with hands on experience 

  • Professional Experience in cloud virtualization (Vmware, Open stack, Openshift, Azzure, Athos, AWS technologies)

Nice to have
 

  • Routing and Switching: Proficient in routing protocols 
  • Advanced Linux knowledge 
  • Familiarity with container technologies such as Docker and Kubernetes
  • Salesforce /Jira tool handling

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