Payments Risk Systems Analyst

Description
Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.

Position Summary
As a Payments Risk Systems Analyst your main responsibilities will be to analyze a large set of data to identify and trace fraud patterns and suspicious or high-risk activities. Additionally, you will be required to quantify the financial risk and propose strategies or solutions to reduce or eliminate that risk, while maintaining sales and customer experience on top performance. You will also be responsible for "translating" the proposed strategy into coded rules in the company's fraud prevention system. The ideal candidate must have excellent investigation, problem solving and decision making skills.

You will be located in Athens and will be part of our Fintech Organization.

Responsibilities

• Detect fraud trends/suspicious activity by analyzing data from multiple sources/systems.
• Collect relevant data/information and prepare business cases assessing the potential risk / financial impact for the company.
• Closely monitor fraud department KPIs in order to identify possible risks and propose improvements/changes under a data driven approach.
• Think of alternative/innovative solutions to further improve department KPIs.
• Have a thorough understanding of the company's fraud prevention tool and respective set up in order to be able to calibrate and/or write new fraud rules to prevent fraudulent activity.
• Support business needs and company decisions by suggesting and implementing system configurations.
• Have close cooperation and provide feedback to several company departments relevant with changes applied to prevent fraudulent activity.
• Stay up to date with the latest online fraud trends, practices and tools.
• Prepare reports for the management team.

Requirements

• Studies preferably in STEM (Science, Technology, Engineering, Mathematics)
• 1-2 years of previous experience in a fraud analyst or any other analyst position
• Knowledge of SQL, Python, R or Qlik will be considered as a plus.
• Advanced experience with MS office (especially Excel)
• Data driven approach along with strong critical, analytical and investigation skills
• Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced environment.
• Ability to work independently, meet tight deadlines and navigate through multiple systems and processes.
• Presentation/ communication skills & excellent command of the English language
• Discretion in dealing with confidential information
• High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes

Benefits
Working at the leading European OTA in selling flight tickets, means being part of a fantastic group of professionals, all of us with different skills and personalities which is what makes us a great team. We offer you:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility
• Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
• Team activities - We also like to schedule company/department/team activities and events outside the office space
• Fun & Work: We have a relaxed & fun work environment where you can enjoy free coffee/tea, playing ping pong or video games.
• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• If interested, please send your CV in English*

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.