IT Systems

Founded in 1969, Pharmathen has grown to become one of the largest, vertically integrated developers of complex drug delivery technologies and is among the top 50 pharmaceutical research companies in Europe.

The company has one of the most extensive and advanced pipelines of long acting injectables (LAI), sustained release and ophthalmic formulations.

Pharmathen's highly diversified portfolio consists of over 90 commercialized products, which are produced in its US FDA and EU-approved manufacturing facilities in Greece, serving 250 customers and accessed by patients in more than 90 countries worldwide.

Pharmathen proudly employs more than 1,600 people from over 28 different nationalities, with 54% of its total workforce and 66% of its Research Operations Team being female. The company's enduring success is attributed to a passion for creativity, strong ethics, and the dedication of its people, who share a commitment to the company's vision of making a difference in people's lives.

Due to continuous growth and expansion, Pharmathen Pharmaceuticals offers a great opportunity for career development and is seeking to attract an IT Systems & User Support to join our IT Systems & Infrastructure team at Pharmathen's Marousi premises.

As an IT Systems & User Support the ideal candidate will be responsible to ensure the reliable, secure, and compliant operation of the company's IT systems by delivering high-quality technical support, maintaining critical infrastructure, and enabling employees across all functions to work efficiently and in accordance with pharmaceutical regulatory requirements.

More particularly:

What you'll do:

• Provide first- and second-level support for hardware, software, network, and application issues across all departments, including manufacturing, R&D, QA, QC, regulatory, commercial, and corporate functions.
• Deliver user training and guidance on IT systems, tools, and best practices.
• Perform routine maintenance, patching, and configuration tasks to ensure system stability and security.
• Support and maintain end-user devices (laptops, tablets, mobile devices, engineering workstations).
• Assist with networking tasks such as connectivity troubleshooting, Wi-Fi support, and device configuration.
• Contribute to Employee onboarding/offboarding processes.
• Coordinate with external IT vendors, service providers, and software suppliers for support related issues.
• Assist with lifecycle management of IT assets, including tracking, deployment, replacement, and disposal in accordance with compliance requirements.

Requirements

The ideal candidate should have:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• 3–5 years of experience in IT support, systems administration, or service desk roles in a medium-to-large organisation

Job-Specific Skills:

• Knowledge of business and IT applications and the ability to communicate technical concepts to technical and non-technical people
• Good technical background in IT Infrastructure - Windows PC platform administration, networks, etc.
• Excellent communication and customer service skills with the ability to support users at all levels, from manufacturing operators to senior management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High attention to detail and commitment to documentation accuracy.
• Ability to work independently and collaboratively within cross-functional teams.
• Excellent communication in English

Benefits

What you'll gain:

• Involvement in a high-caliber, team-oriented and dynamic atmosphere
• Exposure to challenging business issues and practices
• Great opportunity to leverage and develop your business knowledge and skills

Join our team and experience the unique Pharmathen's culture that gives you the opportunity to innovate, to make decisions, to achieve your own potential and to chart your own career

Pharmathen is an equal opportunity employer. We welcome applications regardless of gender, race, age, religion, sexual orientation, and national origin.