Bilingual Content Moderator
1 week ago
Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time (40 hrs/week, 8 hrs/day)
Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative-no previous experience is required You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.
Responsibilities:
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Review, monitor, and manage user-generated content.
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Respond to customer questions and provide solutions through email, chat, or other channels.
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Escalate issues when necessary and follow internal processes.
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Ensure adherence to company policies and quality standards.
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Work with colleagues to improve content moderation and customer support processes.
Requirements:
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Fluent in spoken and written German/French/Italian/Dutch/Spanish/Danish & English at B2-C1
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Excellent written and verbal communication skills
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Strong attention to detail and analytical thinking
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Ability to work independently and as part of a team
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Previous experience in content moderation or customer service is a plus but not required
High school completion diploma
Valid paperwork allowing employment in Portugal
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