Guest Relations Agent Porto Carras

1 week ago

Greece SWOT Hospitality S.A Full time €20,000 - €25,000 per year

Guest Relations Agent Porto Carras

SWOT Hospitality S.A

Τουρισμός / Ξενοδοχεία

Προβολή 22 θέσεων

ΣιθωνίαΤοποθεσία

Σιθωνία

πριν 4 ώρες

Ημ. ανάρτησης

πριν 4 ώρες

Με κάποια εμπειρίαΕπίπεδο εμπειρίας

Με κάποια εμπειρία

Πλήρης απασχόλησηΤύπος απασχόλησης

Πλήρης απασχόληση

ΤουρισμόςΚατηγορία θέσης

Τουρισμός

SWOT Hospitality is excited to offer a fantastic opportunity for a

Guest Relations Agent

at the luxurious Porto Carras.

About the role:

  • Act as the primary point of contact for guests, ensuring their needs and expectations are met with excellence.
  • Handle guest inquiries, concerns, and requests promptly while maintaining a welcoming atmosphere.
  • Assist in creating memorable experiences by providing personalized service and recommendations for hotel amenities and local attractions.
  • Liaise with housekeeping, maintenance, and other departments to ensure a smooth and enjoyable stay for guests.
  • Regularly assess guest satisfaction and respond proactively to feedback, ensuring continuous improvement in service delivery.
  • Participate in training sessions and collaborate with the team to consistently uphold high service standards.
  • Support the team in managing the welcome experience, from check-in to rooming and guest interactions during their stay.
Requirements
  • Previous experience in guest relations or front office roles within the hospitality industry is preferred.
  • Strong communication skills in English; proficiency in other languages is a bonus.
  • Exceptional interpersonal skills and a genuine passion for guest service.
  • A proactive and problem-solving attitude, with the ability to think on your feet.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and organizational skills.
Benefits
  • Dynamic, Friendly and Supportive working environment
  • Opportunities for career development within the company
  • Work with the best professionals in tourism industry

why SWOT...

  • We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
  • We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
  • We offer stability and career prospects on a transparent working environment.
  • We work with the best professionals in the tourism industry.

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ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ

Guest Relations Agent Porto Carras

SWOT Hospitality S.A

Σιθωνία

πριν 4 ώρες

Με κάποια εμπειρία

Πλήρης απασχόληση

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