Customer support

2 weeks ago

Athens, Attica, Greece Cross Border Talents Full time


Youre a native Polish speaker and youre looking for an hybrid position in Athens ? This job is for you

Become a Customer support for one of the major sportswear company

Job Responsibilities:

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

  • Fluency in Polish (Native/C2) both written and spoken and a B2 level in English
  • First experience in Customer support (preferable)
  • Strong communication skills

Benefits:

  • Competitive salary and performance bonus
  • Position with salary raise after a year and possibility of internal promotion
  • Free gym, well-being activities and a rooftop cinema with Acropolis views
  • Hybrid position

Apply now or contact me


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