Technical Writer

Job Description
Technical Writer

Location:
Athens, GRC

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About The Role
We are looking for a Technical Writer to join our Documentation Team in Athens. You will create and maintain release notes, user guides, system configuration, setup, and deployment manuals, ensuring that information about our products is clear, accurate, and useful to both technical and non-technical audiences.

This role is evolving and expanding as part of an ongoing initiative to expand the impact of Technical Writers as product enablers and user advocates. While your foundation will remain in producing high-quality documentation, you will also have the opportunity to be involved throughout the product lifecycle—contributing to technical specs, UI copy, onboarding flows, and other product-facing deliverables.

As part of your day-to-day work, you will participate in Product Squads and collaborate with Product Managers, QA, UX Designers, and Software Engineers to shape documentation and influence product design. You may also attend Go-to-Market meetings with Product Marketing to support new product rollouts and client adoption. Based in Greece, you will collaborate closely with international colleagues across Product, Engineering, and Marketing, while enhancing your technical writing skills and working with our unique, multi-featured software.

How You Will Make An Impact
Create high-quality product documentation

• Write clear, concise documentation for new features and product areas for internal and external audiences.
• Edit, test, and improve existing documentation for accuracy and usability.
• Apply minimalist writing standards and topic naming conventions.
• Provide XML code examples and author content in XML/DITA.
• Produce online, context-sensitive help.

Deliver supporting content for adoption

• Create release notes, in-product help, and multimedia content (e.g. screencasts, video snippets).
• Contribute to onboarding guides, knowledge base content, and other customer-facing enablement materials.
• Support marketing with content such as blog posts and whitepapers.
• Conduct training presentations for internal stakeholders.
• Maintain internal documentation for Partner Success Managers, Technical Account Managers, and Solution Architects.

Collaborate and influence product development

• Work closely with Product Managers, Engineers, Designers, and QA to ensure documentation reflects product functionality and user needs.
• Participate early in the product lifecycle—drafting specs, reviewing UI copy, and flagging usability/documentation gaps.
• Support cross-functional teams with content that accelerates product adoption and improves delivery timelines.
• Maintain version-controlled documentation in GitHub.

Required Skills & Experience

• Proven experience in technical writing, software documentation, or programming (experience with wikis and bug databases is a plus).
• Degree in Computer Science, Technical Writing, Technical Communication, or equivalent experience.
• Strong proficiency in English, with the ability to communicate complex ideas clearly.
• Proven ability to explain complex technical concepts clearly and logically.
• Familiarity with DITA or other markup language, reuse strategies, and minimalist writing.
• Strong technical aptitude; able to quickly learn and understand new technologies.

Desired Skills

• Experience working in Agile/Scrum teams and collaborating with geographically distributed colleagues.
• Ability to read Java or a similar programming language.
• CSS/XSLT experience is a plus.
• Comfortable with GitHub and version control.
• Experience creating marketing documentation such as blog posts.
• Bonus: UI/UX writing experience, contribution to product specs, or cross-functional project work.

Why join us?

• Be part of a talented Greece-based team with international collaboration across Product, Engineering, and Marketing.
• Develop future-ready skills (UI writing, product thinking, agile collaboration).
• Gain career visibility by shaping how products are understood and adopted.
• Contribute to shaping the future of the Technical Writer role within our organization.

About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.