Spa Receptionist
5 days ago
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honor the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club. In year 2, this will be supplemented with a Marina.About the location
Located on the coastline of Kalo Livadi Bay, Four Seasons Resort Mykonos, will offer 94 spacious rooms, villas, and suites with exquisite views of the Aegean Sea. The brand-new build will take shape on an unspoiled 60,000 square meters of land, spanning from the sandy beaches to the picturesque coastal cliffs. To honour the culture and heritage of the destination, the Resort will be built in the Cycladic style that is synonymous with Mykonos, featuring white cubic architecture with bright spots of blue. The hotel will redefine luxury hospitality on the island. The Resort will offer an exciting variety of restaurants and bars, such as an al-fresco pool-side Italian venue, an authentic Mykonian Kafeneio, a contemporary steak house, and a vibrant beach club.
About the role
Deliver exceptional guest service at the Spa by providing a warm welcome, personalized assistance, and maintaining a relaxing atmosphere. Manage guest arrivals, departures, bookings, and cashiering in line with hotel standards. Ensure accurate updates in Spa software, uphold telephone etiquette, and demonstrate strong product knowledge to upsell treatments and retail items. Anticipate guest needs, resolve concerns promptly, and handle emergencies confidently. Maintain inventory and submit timely purchase orders while adhering to hotel policies and procedures.
What We're Looking For
- Greet all guests who enter the Spa in a warm and welcoming manner using names when known. Offer Spa drinks, cold/warm towels and provide individual assistance and accurate information in an effective and timely manner; offer a special touch when an opportunity is presented.
- Coordinate and handle guest arrival, departure and cashiering tasks in accordance with hotel standards; Provide genuine hospitality and recognition in the work area; adhere to hotel credit policies and procedures.
- Follow impeccable telephone etiquette and department standards. Provide a courteous, professional and warm attitude towards guests, leads, supervisors, managers and co-workers.
- Maintain a relaxing Spa atmosphere with music, lighting, temperature and aroma.
- Organize and schedule guests' Spa bookings.
- Update guest profiles, preferences and appointments in Spa Software accurately.
- Demonstrate a high degree of product knowledge for both treatments and retail in order to answer questions and upsell relevant treatments and retail products to guests, based on their needs and expected benefits.
- Anticipate guests' needs and take ownership of guest concerns and requests; act decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
- Handle unexpected situations and emergencies in a composed and confident manner and in accordance with hotel policies and procedures.
- Keeps accurate inventory of operating supplies and submits purchase orders to replenish stock in a timely manner.
What you bring
- Excellent verbal & written communication skills in English are essential.
- Previous experience in a similar role is advantage.
- Proficiency in Greek language is an advantage.
What We Offer
- Competitive salary and comprehensive benefits package.
- Complimentary employee meals, bus transportation, uniform & laundry services.
- Ticket Restaurant monthly allowance
- Complimentary nights at Four Seasons Hotels & Resorts globally.
- Employee recognition programs.
- Opportunities for global travel through task forces and transfers.
- Access to Four Seasons global training & development programs.
All Applicants must possess the legal right to work in Greece.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule, people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed "employer of choice."
