Concierge Agent-KOS

Pioneering for the past 45 years, Mitsis Group is the largest privately-owned hotel chain in Greece, guided by its customer-centric philosophy, family care, and authentic Greek identity.

With 24 hotels, 8,000 rooms, and over 5,000 employees across 9 destinations in Greece—specifically in Athens, Piraeus, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Santorini, and Halkidiki—the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy, and a wide range of options and experiences for its guests.

Through a family-oriented and enjoyable work environment, we transform every visitor into an honorary guest, creating unforgettable memories of a lifetime

Mitsis Group is offering new job opportunities at its hotels in Kos:

Concierge Agent-KOS

Location: KOS

Employment Type: Contract

Ref: HO/ COK

Position Scope

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests' expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform.
• Understands customer's needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
• Collaborates with reception staff to meet guests' needs.
• Optimizes revenue through sales of concierge services.

Qualifications

• Degree or Certificate in Hospitality and/or related field (preferred).
• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
• Business fluency in spoken and written English (proficiency diploma required).
• Knowledge of an additional language would be an asset.

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail.
• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
• Ability to build strong working relationships and have an approachable and professional manner.
• Strong initiative and proactiveness in a team environment.

What we offer

• Competitive remuneration package.
• Working in a group with anthropocentric perception.
• Continuous training according to the standards and dynamic development of the company.
• Prospects for professional development in an ever-growing group.

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels

For all applications and information submitted, absolute confidentiality will be maintained.

You can forward your CV at or follow the link "Send CV"

You can find out more information about Mitsis Group by following the links below:

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