Email Deliverability Engineer

2 weeks ago

Athens, Attica, Greece XM Full time $90,000 - $120,000 per year

Email Deliverability Engineer

The Role:

We are seeking an experienced and detail-oriented Email Deliverability Engineer to join our team. In this role, you will be responsible for administrating the infrastructure that supports email deliverability, including authentication protocols, sender reputation management, and performance monitoring across major email providers and platforms.You will monitor deliverability metrics, manage email infrastructure, and work closely with Marketing, Development, and Product Management teams to maintain optimal email reputation and performance. Ideal candidates will have deep knowledge of email protocol and services (DMARC, DKIM, SPF, BIMI, Feedback Loops, Postmaster, SendGrid), anti-spam practices and deliverability best practices.

Main responsibilities of the position include:

  • Oversee key deliverability metrics such as bounce rates, deferrals, spam complaints, and engagement (opens/clicks).
  • Troubleshoot and manage email systems across platforms including Google Workspace, Microsoft Exchange, SendGrid, Mailgun, and GetResponse.
  • Configure and audit domain authentication protocols (SPF, DKIM, DMARC, BIMI).
  • Set up and maintain feedback loops (FBLs); monitor sender performance via tools like Google Postmaster Tools and MxToolbox.
  • Track and maintain healthy IP and domain reputations using industry monitoring tools.
  • Proactively respond to blacklists or throttling issues and implement IP/domain warm-up strategies for new senders or campaigns.
  • Partner with Marketing and Product teams to optimize email content, deliverability, and A/B testing strategies.
  • Work closely with Developers to enhance reliability and scalability of transactional email systems.
  • Create and maintain documentation, process guides, and troubleshooting runbooks.
  • Provide input to internal training for junior engineers and support teams.
  • Stay current with global email regulations (e.g. GDPR, CAN-SPAM) and emerging deliverability trends and technologies.

Main requirements:

  • BSc/MSc in Information Technology or any other relevant degree
  • 1 year+ experience in email systems engineering or similar communication infrastructure roles.
  • Solid understanding of email protocols (SMTP, IMAP, POP) and DNS configuration (SPF, DKIM, DMARC).
  • Experience with ESP platforms (e.g. SendGrid, Mailgun) and admin tools (e.g. Google Workspace, Exchange).
  • Familiarity with deliverability diagnostics tools (MxToolbox, Postmaster Tools).
  • Strong analytical thinking and problem-solving mindset.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Self-motivated, detail-oriented, and capable of working independently and as part of a team.

Benefit from:

  • Attractive remuneration package with performance reward
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

  • Let's Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Final Connection – Final Interview

All applications will be treated with strict confidentiality

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