Customer Support Specialist

Who We Are

DeepSea is a maritime technology leader, providing a unified optimisation platform that helps shipping companies cut fuel consumption, reduce emissions, and transform vessel performance across entire fleets.

Built on the most advanced maritime AI data pool in the world, DeepSea's platform powers everything from vessel monitoring to advanced automation - helping clients achieve measurable results with clarity, speed and scale.

We are trusted by some of the world's most forward-thinking ship owners and operators, and our team spans Europe and Asia. As the shipping industry undergoes enormous change, we are at the centre of that transition - helping our customers take control, reduce risk, and build competitive advantage

Requirements

We need you to have the ability to:

Provide first-level technical and operational support to our customers

Log, track and monitor customer queries via our ticketing system (Freshdesk)

Log, track and monitor internal tickets on Jira when needed

Ensure compliance with customer SLAs and KPIs

Generate efficient and effective customer reports

Collaborate with the respective departments to resolve customer related issues in a timely manner

Perform platform user setup, configuration, and management

Create and maintain comprehensive documentation

Willingness to work under a flexible schedule (8am-12pm and 4pm-8pm) would be considered a plus

Key Responsibilities

The ideal candidate will have:

A degree in Computer Science or Engineering will be considered a plus

Good knowledge of Excel and SQL considered an asset

At least 1 year of work experience in a similar role 

Any previous experience in the maritime industry will be considered an asset

Excellent communication, problem-solving and time management skills 

Fluency in English, both written and verbal

Excellent organisational skills

Results-oriented mindset

What we offer

You will be part of a dynamic team focused on delivering results and continuous improvement while disrupting the industry, and will also receive:

Competitive remuneration package: Skill & experience-based salary and eligibility for additional employee benefits.

Health Package: Private health insurance coverage and mental health - therapist benefit

Paid leaves: emergency and medical leaves.

Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshops

Remote Flexibility: Great office space in the heart of Athens with hybrid option.

We are a team of challenge-driven, team-spirited individuals that take great interest in new techniques and technologies. We love expressing our creativity in an impactful way and eventually shaping the direction of new product features If you feel this is the right place for you, we are looking forward to meeting you

At DeepSea, we are looking for people who share our values and are aligned with our mission. It is important to us to ensure that no-one who is eager and capable of contributing constructively to our team is excluded because of ethnic or social origin, gender or sexuality, age or family status, disability or medical conditions etc. Diversity is well-proven to be a vital characteristic of teams that succeed, so we do everything we can to make our environment welcoming and safe for everyone.

Data Privacy

The company ensures that the personal data of candidates is handled with care and in compliance with GDPR regulations. Your personal data will be stored securely and only for the duration necessary under the law. If the recruitment process is unsuccessful, your data will be retained for 5 (five) years to consider you for future opportunities. After this period, your data will be deleted or destroyed. In case you do not wish for the company to keep your CV and personal data, please send an email to