Guest Relations Agent Parian Chronicle Destination by Hyatt
7 days ago
SWOT Hospitality is excited to announce an opening for a
Guest Relations Agent
at the exquisite Parian Chronicle Destination by Hyatt.
About the role:
- As a Guest Relations Agent, you will be the first point of contact for guests, ensuring they have a warm welcome and a memorable experience.
- Handle guest inquiries, feedback, and concerns with professionalism and a proactive approach, ensuring all needs are met promptly.
- Coordinate with hotel departments, ensuring seamless communication to enhance guest satisfaction and operational efficiency.
- Provide guests with information about hotel services, amenities, and local attractions to enrich their stay.
- Anticipate guest needs and personalize interactions to elevate their experience to new heights.
- Assist in managing the welcome experience, facilitating smooth check-ins and offering personalized recommendations.
- Monitor guest satisfaction through feedback and implement improvements to enhance service delivery.
Requirements
- Previous experience in guest relations, hotel front desk, or a customer service role is highly desirable.
- Excellent communication skills in English; knowledge of additional languages is advantageous.
- Strong problem-solving abilities and a proactive mindset.
- A genuine passion for hospitality and providing outstanding guest service.
- Ability to work effectively in a fast-paced environment and adapt to varying guest needs.
- Strong attention to detail and excellent organizational skills.
Benefits
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Work with the best professionals in tourism industry
why SWOT...
- We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
- We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
- We offer stability and career prospects on a transparent working environment.
- We work with the best professionals in the tourism industry.
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