Golden Hall premium running store sales staff

ENA Athletics is an early-stage venture committed to launching a performance athletic footwear brand from its Greek origins. The brand is focused on celebrating Greece's amazing contribution to athletics, creating products with minimal impact to the earth, enhancing athletic performance and elevating the life lessons that athletic performance generates. As a brand just beginning, our team members have the unique opportunity to grow with us from a foundational stage in a creative and dynamic environment.

About the role

Based in Athens, the ENA Athletics store staff member is a key part of the marketing team, owning the customer experience in our retail stores.

They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. Our retail staff will play a pivotal role in shaping the brand's reputation and fostering a loyal running community in Greece.

We're looking for someone who can bring authenticity, empathy, and the ability to build genuine connections and ideally has a background in sports or running, with personal experience as an athlete to enhance credibility and understanding of the community's needs.

Key Responsibilities

Customer Relationships

Interact with guests to ensure a great experience in a manner that values guests' time

Assess customer needs to provide personalised, effective purchase and return solutions and support

Provide technical product education by articulating the value and benefit of Ena's products.

Move dynamically on the floor to continuously engage with customers and attend to their needs.

Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for customers or future customers.

Retail environment

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

Use in-store technology to support store operations and provide positive customer experiences.

Perform cleaning tasks as needed throughout the shift to maintain the premium environment of the store.

Understand and adhere to safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Passion for Athletics

Your personal experience as an athlete will enhance your credibility and understanding of the community's needs.

Stay updated: Keep up with industry trends, running technology and culture

Attend running events: Participate in races and attend industry conferences to network and learn.

Candidate Requirements

Must be legally authorized to work in the country in which the store is located

Must have proof of the Right to Work and evidence relating to associated Greek legislative requirements

Must have the ability to travel to assigned store with own transportation methods

Willing to work a flexible schedule including evenings, weekends, and holidays

Experience: 2+ years in retail environment

Empathy, passion, learning agility and positivity

Ena Offers

Generous salary based on retail and running experience

Bonus payment based on customer feedback

• Special rates on all Ena products