Reservations Supervisor

Ace Hotel & Swim Club Athens at Glyfada, Athens

is looking to recruit

Reservations Supervisor

join our newly opened home in Athens where sea meets sky, featuring ground-floor and rooftop pools and a pair of restaurants, serving as a portal to both the playful swim culture of the Riviera and the energy of the ancient capital. Work can be a beautiful thing when done beautifully, and it's a lot more fun done together than apart. Now all we need is you.

About us

Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others' well-being. We like the stories that come with things and think that wherever you are, you should feel like you're there. This, more than anything else, is why people want to sleep with us.

Reporting to the Front Office Manager and based in Ace hotel at Glyfada.

Job Requirements

• Negotiating room rates/packages.

• Verifies that all incoming calls and email requests are answered in a timely and efficient manner.

• Handle all VIP and group reservations.

• Analyzing market trends and monitor competitor's activity in order to identify business leads.

• Preparing company contracts for the hotel in accordance with current business and pricing conditions.

• Producing accurate and timely reports.

• Working with partners and senior staff to improve the sales and reservations process.

• Cooperating with the Revenue Manager in order to monitor room occupancy

• overbooking and revenue.

• Attend Sales events as required.

• Managing reservations performance in compliance with company policies and procedures.

• Developing and improving existing programs, data bases and procedures.

• Works closely with hospitality team to ensure a high level of customer satisfaction.

What are we looking for?

• Degree-level qualification in relevant field. Post Graduate qualification would be advantageous

• Minimum 3 years experience in similar position in the hotel or travel industry, ideally with a Front Office & Reservations Background

• Positive attitude and excellent communication skills

• Passion for sales and achieving targets and objectives

• Excellent knowledge of OPERA PMS & SynXis

• Excellent command of the English language. A second European language will be an advantage.

What we offer?

• Full time employment

• Competitive salary based on experience and qualifications

Excellent working environment in a Lifestyle Hotel

• International Brand / multinational hospitality company

• Unique location at the beautiful Athenian Riviera

• Great opportunities for career development

• Continuous training and coaching

• Supportive management and pleasant atmosphere

All applications will be treated with confidentiality. Only selected candidates will be contacted for an interview. Valid working visa for Greece is mandatory.