Marketplace Operations Controller

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it's our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience.

Our vision is clear: we aspire to simplify shopping, creating a trusted platform where millions discover and fulfill their online shopping needs easily and safely.

Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

How will you contribute to Skroutz and team's vision and mission
As a Marketplace Operations Controller, you'll play a crucial role in ensuring that all network components (Merchants, Couriers, Partners) consistently meet performance standards, identifying underperformance, and driving issue resolution to maintain a frictionless post-order experience.

What You Will Be Doing

• Monitor the performance of couriers, merchants, and other partners to identify and address delays, fulfilment issues, and recurring failures
• Drive communication effectiveness and escalate underperformance across the network - including couriers and merchants - by addressing long shipment delays, return pickup failures, hub inefficiencies, high pickup failure rates, and low fulfilment quality.
• Apply and optimize control settings (e.g., delay rules, auto-rejects, caps) to stabilize the network and maintain service quality
• Oversee system health and operational stability by validating shipping states, tracking system errors, resolving failures, and proactively managing disruptions such as overloaded shops or courier outages
• Investigate and resolve delivery issues - including false deliveries, cancelled order fulfilment, lost or damaged shipments, and repeated delivery failures—while ensuring timely resolutions and clear communication across all touchpoints

Requirements
What makes you a great fit

• Strong attention to detail with a bias for action
• Able to work independently and collaboratively under tight deadlines
• Proactive in identifying risks and solving operational problems
• Comfortable working with data (Excel/Google sheets) and reporting system tools to monitor performance and flag discrepancies
• Excellent communication skills to coordinate across internal teams and external partners
• Resourceful, curious, and comfortable navigating ambiguity

Benefits
What's it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe's fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• Free Skroutz Plus subscription

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.