Customer Care Advisor

The Company
Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description
As a Customer Care Advisor, you will be the first point of contact for our B2C and B2B customers, providing efficient, patient and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Tissot Brand.

Profile
Key Responsibilities

• Respond to customer inquiries with professionalism and clarity
• Resolve issues promptly and effectively
• Log and track customer cases using our CRM tools
• Collaborate with other departments to improve customer satisfaction and internal processes
• Collect feedback and suggestions to help drive continuous improvement

Professional Requirements
Bachelor's degree in any field of Business

Minimum 1 year of experience in customer service or a similar role

Excellent verbal and written communication skills

Ability to work well under pressure and in a team-oriented environment

Proficiency with digital tools and CRM platforms

Languages
Fluent English is a must

Knowledge of additional languages is a plus and will be positively valued

Job Location:
Mantzagriotaki 3, Kallithea, 17672 Athens, Greece (Νομός Αττικής)

Company Address:
The Swatch Group (Greece) S.M.S.A. Sygrou & 3 Mantzagriotaki Street Kallithea GR Athens Greece