Italian Speaking Customer Advisor

1 day ago

Athens, Attica, Greece Eco Plus Solutions AB Full time

** This position is remote within Greece only **

Are you a fluent Italian speaker looking to build a career with one of the world's most innovative technology brands? Do you want the freedom to work from anywhere in Greece—from the vibrant streets of Athens to the serene shores of the Cyclades?

We are looking for passionate, tech-savvy, and customer-oriented professionals to join our growing team. You will be the first point of contact for a global leader in high-end household technology, helping customers get the most out of their premium products.

The Role

As a Remote Customer Advisor, you are more than just a support agent; you are a brand ambassador. You will handle inquiries from Italian-speaking customers via phone, email, and live chat, providing expert advice and troubleshooting for a range of iconic, high-tech products.

Your Responsibilities:

  • Expert Assistance: Provide top-tier support to Italian-speaking customers regarding product features, maintenance, and technical troubleshooting.
  • Problem Solving: Identify customer needs and offer proactive solutions, ensuring a "first-call resolution" whenever possible.
  • Brand Advocacy: Maintain the premium image of the brand by delivering empathetic, professional, and high-quality service.
  • Data Management: Accurately log all customer interactions in our CRM system.
  • Continuous Learning: Stay up-to-date with new product launches and technical updates through regular training sessions.
What You Bring
  • Language Skills: Native or Near-Native Italian (written and verbal) is essential.
  • English Skills: A solid B2 level of English is required for internal communication and training materials.
  • Location: You must be physically located in Greece (or willing to relocate) as this is a Greece-only remote contract.
  • Tech Savviness: A natural interest in technology and the ability to explain technical concepts simply.
  • Mindset: A positive "can-do" attitude and a genuine desire to help people.
  • Experience: Prior experience in customer service is a plus, but not mandatory. We provide full, paid training to set you up for success
What We Offer

We believe in taking care of our people so they can take care of our customers.

  • 100% Remote Work: Work comfortably from your home office anywhere in Greece.
  • Relocation Support (If coming from abroad):
    • Flight tickets to Greece covered.
    • Hotel accommodation provided for your initial period to help you settle in.
    • Support with local administration (Tax ID, Social Security, etc.).
  • Financial Rewards:
    • Competitive monthly salary.
    • 14 salaries per year (Extra bonuses for Christmas, Easter, and Summer).
    • Performance-based monthly bonuses.
  • Health & Wellness:
    • Comprehensive Private Health and Life Insurance.
    • Access to wellness programs and employee assistance initiatives.
  • Career Growth: Clear pathways for advancement into Team Lead, Quality Analyst, or Trainer roles.
  • Equipment: High-quality work-from-home equipment provided.
Why Join Us?

You will be joining a multicultural, diverse community of professionals. Even though you are working remotely, you will never be alone—our team holds regular virtual social events, team-building activities, and provides constant support through digital channels.

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