Support Engineer Network&Security

3 days ago

Athens, Attica, Greece Cegeka Full time €40,000 - €80,000 per year

Ready to challenge yourself and take your networking career to the next level?

Are you passionate about network management and eager to take ownership of complex technical challenges? Do you enjoy working with routers, switches, firewalls, and next-generation security technologies? At Cegeka, we're looking for a Support Engineer to join our Network & Security Team, a diverse and growing group of nearly 100 talented professionals. You'll be part of a dynamic environment where technical expertise, collaboration, and continuous learning are highly valued, and where you can truly make an impact on complex customer networks.

What you'll do:

As a Support Engineer, you'll play a vital role in maintaining the stability, performance, and security of our customers' network infrastructures.

  • Deliver second-line operational support for diverse network and security environments.
  • Perform advanced technical analyses, configurations, and implementations across multi-vendor technologies.
  • Take and analyze packet captures (PCAPs) to identify root causes — or be eager to learn this essential troubleshooting skill.
  • Perform planned changes outside of standard business hours when required.
  • Maintain accurate and up-to-date documentation, procedures, and technical guidelines.

Availability & Rotation

  • After your onboarding period participate in a 24/7 on-call rotation (approximately 6 weeks per year) and from time to time participate in planned activities outside standard business hours, such as upgrades, migrations, or other scheduled maintenance tasks.
  • Additionally, take part in a rotational availability schedule until 19:00, ensuring customers receive high-quality support during extended service hours.
  • Work within flexible hours between 7:00 and 18:00 to support customer operations effectively.

What you bring:

You're someone who enjoys technical depth, ownership, and seeing the direct impact of your work.

  • 2 to 3 years of hands-on experience in a Networking or Security role.
  • After your onboarding period, you're able to work independently, taking initiative and applying a proactive, solution-oriented mindset.A Bachelor's degree in IT or equivalent through practical experience.
  • Solid understanding of TCP/IP networking fundamentals — this is required.
  • CCNA and NSE4 (or equivalent) certifications are a must. Additional certifications such as CCNP, NSE5, F5 are a plus.
  • Knowledge and/or interest in Switching, Routing, Firewalling, VPN, Load Balancing, and Wireless.
  • Familiarity with Fortinet, Palo Alto, F5, Cisco, Meraki, and Aruba technologies.
  • Fluent English (Dutch/French is a plus).
  • Eagerness to learn, grow, and challenge yourself in a fast-evolving technical environment.

What we offer:

  • 22 Annual Vacation days, 3 sick days that are not carried over the next year (no medical certificate required), plus a seniority day added every 3 years in the company
  • Monthly meal tickets
  • Private Medical Insurance
  • Flexible benefits – 25 EUR/month, with a maximum of 300 EUR/year free of taxes
  • Budget for trainings and certifications
  • Up to 6 spare days to be used annually strictly for training purpose
  • We offer flexibility when it comes to WFH policy
  • Referral bonus
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle well-being aspects of our day-to-day lives through specialized sessions, webinars, and internal programs according to our employee's input
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences
  • Many more to come :)

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