Site Reliability Engineer

About the company

OTE Group is the largest technology company in Greece
and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.

Diversity, inclusion and equality are at the core of our corporate culture.

This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.

Become part of our network and let's create your future together

About the role

We are seeking a skilled and motivated IT SRE Engineer to join our dynamic team in the Digital Channels domain.

The successful candidate will play a pivotal role in ensuring stability, reliability and optimal performance of our critical applications, services and infrastructure. Responsibilities include providing support and resolution for arising issues, utilizing your expertise in K8s μServices area, Weblogic and Cloud technologies. The role also encompasses contributions to Release and Patch management processes, as well as the implementation of monitoring solutions and self-healing automation mechanisms.

Duties & responsibilities

• Provide comprehensive technical support and troubleshooting for Digital Channels applications within the scope of Incident and Events Management. Actively participate in root cause analysis and implement preventive actions to mitigate issues recurrence.
• Leverage your experience in K8s μServices support and WebLogic technologies to effectively manage and maintain the organization's application, services and infrastructure.
• Design, develop and maintain monitoring and observability solutions (Business Service Monitoring, Application & Infrastructure Performance Management).
• Develop and implement self-healing mechanisms and automations to proactively detect and resolve potential incidents.
• Automate Release and Patch management processes to facilitate seamless and efficient deployments of application updates and enhancements.
• Collaborate with cross-functional teams to optimize application performance, enhance reliability and implement best practices
• Participate in on-call rotations and provide standby support to address critical incidents promptly.

Required skills

• Bachelor's degree in Computer Science, Information Technology or a related discipline (or equivalent professional experience).
• Proven experience in IT SRE or OpsDev roles, preferably within the Digital Channels domain.
• Strong scripting and automation skills (e.g. Python, PowerShell, Bash) to streamline processes and enhance operational efficiency
• Hands-on experience with Kubernetes (k8s), WebLogic and Cloud technologies with understanding of applications infrastructure will be considered as an asset
• Familiar with Linux/Unix operating systems and cloud environments (AWS, Azure etc).
• Familiar with containerization technologies (Docker, Kubernetes) and CI/CD tools (Jenkins, GitLab etc.).
• Hands-on experience with monitoring tools such as Dynatrace, OBM or similar platforms is advantageous
• Familiarity with SQL and database operations
• Understanding of Release Management and Patch Management methodologies and processes.
• Knowledge of self-healing mechanisms and proactive monitoring strategies for improving system resilience.
• Excellent analytical and problem-solving abilities with a strong aptitude for diagnosing and resolving complex technical issues.
• Strong collaboration and communication skills with the ability to work effectively in cross-functional and distributed teams.

What we offer

At OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:

Your benefits

• Competitive remuneration package
• Cafeteria benefits
• Company Mobile & Device Subsidies
• Fixed telephony, Internet & COSMOTE TV Packages
• Modern working environment, working laptop only

Your balance

• Flexible working arrangements
• Private insurance for employees and their family members
• Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers & fathers

Your wellness

• Health, safety & wellness programs: Exercise & Wellness Platform "The Coach"
• Wellness and sports activities, dietician appointments, medical check-ups, etc.
• OTE Group psychological service

Your development

We foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:

• Unlimited access to digital learning platforms Percipio & Coursera
• Various f2f custom made learning academies
• Talent & rotation programs

Your On-boarding

• Virtual new hire pre-boarding & onboarding program
• A buddy to support you in the first months working with us