Groom - Bell Boy

We are seeking a dedicated and friendly Groom - Bell Boy to join our dynamic hospitality team. This position is crucial in ensuring that our guests feel welcomed and taken care of from the moment they arrive until their departure. As the first point of contact, the Groom - Bell Boy plays a vital role in creating a positive first impression and delivering excellent customer service. You will be responsible for assisting guests with their luggage, providing local information, and ensuring that their stay is as comfortable as possible. This role requires a proactive and enthusiastic individual who is willing to go the extra mile to exceed guest expectations. Working closely with other staff members, you'll coordinate to ensure smooth check-ins and check-outs while maintaining a high standard of professionalism. A warm smile and attentive service will ensure that our guests leave with memorable experiences that encourage them to return. If you enjoy working in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity for you to shine and grow within our esteemed establishment.

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Assist guests with their luggage and escort them to their rooms.
• Provide guests with information about hotel facilities, local attractions, and services.
• Handle incoming and outgoing mail and packages for guests.
• Maintain the cleanliness and organization of the lobby and bell desk area.
• Coordinate with housekeeping and front desk to ensure timely room availability.
• Respond to guest inquiries and requests in a courteous and efficient manner.

• High school diploma or equivalent.
• Previous experience in the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to lift heavy luggage and stand for long periods.
• Strong attention to detail and a proactive mindset.
• Flexibility to work various shifts, including weekends and holidays.
• A valid driver's license may be required for certain locations.
• Category B Drivers License