Front Office Agent Kampos Paros ny Hyatt

SWOT Hospitality is excited to announce an opening for the position of

Front Office Agent

at the Kampos Paros hotel, part of the Hyatt brand.

Requirements

As a Front Office Agent, your responsibilities will include but are not limited to:

• Providing exceptional service to guests upon arrival and throughout their stay, focusing on check-in and check-out procedures.
• Welcoming guests and conducting the registration process, ensuring that all necessary identification and payment details are obtained in accordance with hotel policies.
• Managing guest inquiries, resolving issues promptly to ensure overall guest satisfaction.
• Assisting in upselling hotel services and promotions to enhance revenue.
• Coordinating with various hotel departments to ensure seamless service delivery.
• Maintaining thorough knowledge of hotel amenities and local attractions to provide accurate information to guests.
• Adhering to company policies and procedures regarding guest accommodations and reservations.

Qualifications:

• Degree in Hospitality Management or a related field is preferred.
• Previous experience as a Front Office Agent or similar role in the hospitality industry.
• Strong communication skills, fluency in English is essential; knowledge of additional languages is a plus.
• Customer-oriented with a friendly and professional demeanor.
• Proficiency in hotel management software (PMS) is desirable.
• Attention to detail and organizational skills.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Continuous training and development
• Work with the best professionals in tourism industry

why SWOT…

• We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.