Service Management Support Officer, for international e-Government projects

2 weeks ago

Athens, Attica, Greece EUROPEAN DYNAMICS Full time €25,000 - €40,000 per year

Are you fluent in English with a passion for Internet/Web Technologies? Join us in Athens and become part of our team as a Service Management Support Officer. You'll play a vital role in providing support services for IT systems that drive the operations of major clients worldwide, with opportunities for growth and development.

What You'll Do:

  • Daily support, assistance, and guidance of the end-users;
  • Incident analysis, investigation, diagnosis, reporting, and resolution;
  • Update of system documentation (e.g. Functional System Specifications and User Manuals);
  • Participation in meetings, testing, training, and end-user support activities;
  • Reporting of test results and proper classification of possible incidents (i.e. software defects/new functionality), using the relevant tracking tools and procedures.

Requirements

  • University degree in an IT-related field;
  • Excellent knowledge of MS Office tools and Internet technologies;
  • Good communication and presentation skills;
  • Excellent written and oral communication skills in English;
  • Written and oral communication skills in French or Dutch will be considered an asset.

Benefits

We believe in rewarding talent and dedication. Here's what you can expect as part of our team:

  • Competitive full-time salary;
  • Private Health Coverage on the Company's group program;
  • Flexible Working Hours;
  • Top-of-the-Line Tools;
  • Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
  • Career Growth: Work with some of the most innovative and exciting specialists in the industry;
  • Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.

If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us Submit your detailed CV in English, quoting reference: (SMSO/11/25).

You may also consider all our other open vacancies by visiting the career section of our website ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (ED) ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at  By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

  • Expedited SVN: Rapid Response Programme Support Officer

    2 weeks ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time

    Job Identification (Reference Number): 17244Position Title: Rapid Response Programme Support OfficerDuty Station City: AthensDuty Station Country: GreeceGrade: P-3Contract Type: Special Fixed Term (Up to 6 Months)Recruiting Type: ProfessionalVacancy Type: Special Vacancy NoticeInitial duration: 6 Months with Possibility of ExtensionClosing date: 26 October...

  • Corporate Governance Officer

    2 weeks ago

    Athens, Attica, Greece Qualco Full time €40,000 - €80,000 per year

    With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and...

  • Expedited SVN: Rapid Response Emergency Response Officer

    6 days ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time $60,000 - $120,000 per year

    Job Identification (Reference Number): 17241Position Title: Rapid Response Emergency Response OfficerDuty Station City: AthensDuty Station Country: GreeceGrade: P-3Contract Type: Special Fixed Term (Up to 6 Months)Recruiting Type: ProfessionalVacancy Type: Special Vacancy NoticeInitial duration: 6 Months with Possibility of ExtensionClosing date: 04 November...

  • Shelter and Settlements​ Intern

    2 weeks ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time

    IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration .The Internship Programme aims at attracting talented students and graduates who have a specific...

  • Senior Programme Officer

    6 days ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time €30,000 - €60,000 per year

    Job Identification (Reference Number): 16858Position Title: Senior Programme Officer (Health Security)Duty Station City: AthensDuty Station Country: GreeceGrade: P-4Contract Type: One Year Fixed Term (Up to 1 Year)Recruiting Type: ProfessionalVacancy Type: Vacancy NoticeInitial duration: 1 Year with Possibility of ExtensionClosing date: 22 October...

  • Expedited SVN: Rapid Response Supply Chain Officer

    6 days ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time €30,000 - €60,000 per year

    Job Identification (Reference Number): 17246Position Title: Rapid Response Supply Chain OfficerDuty Station City: AthensDuty Station Country: GreeceGrade: P-2Contract Type: Special Fixed Term (Up to 6 Months)Recruiting Type: ProfessionalVacancy Type: Special Vacancy NoticeInitial duration: 6 Months with Possibility of ExtensionClosing date: 04 November...

  • Expedited SVN: Rapid Response Crisis Coordinator

    2 weeks ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time

    Job Identification (Reference Number): 17242Position Title: Rapid Response Crisis CoordinatorDuty Station City: AthensDuty Station Country: GreeceGrade: P-4Contract Type: Special Fixed Term (Up to 6 Months)Recruiting Type: ProfessionalVacancy Type: Special Vacancy NoticeInitial duration: 6 Months with Possibility of ExtensionClosing date: 26 October...

  • DevOps Engineer for e-governance applications

    2 weeks ago

    Athens, Attica, Greece GRNET S.A. Full time €30,000 - €60,000 per year

    GRNET – National Infrastructures for Research and Technology, provides networking and cloud computing services to academic and research institutions, to educational bodies at all levels, and to agencies of the public, broader public and private sector. It is responsible for promoting and disseminating network and computing technologies and applications, as...

  • Implementing Partner Support Associate

    6 days ago

    Athens, Attica, Greece INTERNATIONAL ORGANIZATION FOR MIGRATION Full time €35,000 - €45,000 per year

    Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan...

  • Project Manager

    1 week ago

    Athens, Attica, Greece Groupama Ασφαλιστική | Groupama Asfalistiki Full time €25,000 - €60,000 per year

    Our CompanyGroupama is one of the key players in the Greek insurance market and operates as a multi-line insurer, meeting the needs of more than 275,000 customers across Greece. The company's long history reflects its clients' recognition of its reliability, expertise, and high-quality services. Groupama continues to strengthen its position through...