French Customer Support Specialist in Athens

12 hours ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year


Take Your Career to the Next Level

We're looking for a proactive and customer-focused Customer Support Specialist to join our innovative and collaborative team. If you thrive in fast-paced environments, enjoy solving problems, and love working with people, this could be the perfect fit for you

Role Overview:

As a Customer Support Specialist, you'll handle customer queries across various channels—phone, chat, email, and social media—assisting with account management, technical issues, and financial inquiries. Your support will play a key role in enhancing customer satisfaction and optimizing internal processes.

Key Responsibilities:

  • Provide outstanding customer support through phone, chat, email, and social media platforms
  • Troubleshoot and resolve issues related to account creation, verification, logins, payments, and technical challenges
  • Act as a trusted point of contact, particularly for clients in the sports sector
  • Respond promptly to customer inquiries, feedback, and concerns with professionalism and care
  • Build and maintain strong client relationships through clear, empathetic communication
  • Ensure all support interactions align with company policies and service standards
  • Suggest process enhancements to improve the overall customer experience

Requirements:

  • Fluent in French (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
  • Onsite Work Environment: Thrive in a collaborative and communicative office setting
  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect


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