Claims Handler

Neptune Lines Shipping and Managing Enterprises (Neptune Lines), part of Neptune Group, is a leading finished vehicle logistics provider, specializing in transportation and shipping solutions for manufacturers and shippers of cars and high and heavy cargoes. Operating across Europe, North Africa, and the Black Sea, Neptune Lines excels in short-sea shipping, connecting ports with efficient and specialized services. As a trusted partner for major car manufacturers, Neptune Lines delivers tailored solutions that meet the highest industry standards. Guided by its "Wake Forward" philosophy, Neptune Lines is committed to sustainability, reliability, and customer satisfaction, delivering operational excellence that drives progress in the logistics industry.

We are looking for a Claims Handler to join our Cargo Quality team and play a key role in monitoring and controlling cargo claims and related costs, supporting our commitment to accuracy, cost efficiency, and operational excellence.

Reporting to Port Services & Cargo Quality Senior Manager, key accountabilities include:

Claims Management

• Receive, register, handle and settle of claims related to cargo damages.
• Review and verify claim documentation, including survey reports, photos, delivery receipts, and correspondence.
• Assess liability and determine validity of claims in line with maritime laws and company policies.
• Raise reimbursement claims to insurance underwriters in accordance with policy rules. limitations and deductibles.

Coordination & Communication

• Liaise with ship agents, insurers, P&I clubs, surveyors, and customers to gather required information for claims assessment.
• Coordinate surveys for damaged cargo and report findings.

Documentation & Reporting

• Maintain accurate records of all claims in the system.
• Prepare claim reports, settlement proposals, and follow-up summaries.
• Monitor ongoing claims to ensure timely progress and closure.
• Provide administrative support to the Cargo Quality and Legal departments as needed.

Settlement & Recovery

• Negotiate claim settlements with insurers and customers.

Compliance & Risk Management

• Ensure adherence to marine insurance policies and international shipping laws.

Required qualifications:

• University degree in Shipping or a related field.
• Relevant experience in claims handling, insurance, or logistics. Experience in the shipping industry will be considered an advantage.

Skills & Competencies:

• Solid understanding of the shipping business environment.
• Knowledge of Microsoft Business Central ERP System, Power BI, or Microsoft Teams will be considered an asset.
• Excellent verbal and written communication skills in Greek and English.
• Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• A team player with a proactive, can-do attitude and strong collaboration skills across departments.

We are an Equal Opportunity Employer and are committed to ensuring that our employment practices do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other legally protected status. Our Piraeus premises are designed to provide easy access for individuals with disabilities.

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