Account Operations Consultant

6 days ago

Municipality of Marousi, Greece Viva Full time €30,000 - €60,000 per year

, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services.

To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens 's value proposition.

envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

The Role

As an Account Operations Consultant, you will play a critical role in resolving customer account-related queries, using your analytical thinking and familiarity with both operations systems and AI-powered tools. You will act as the second-level escalation point, ensuring timely and effective resolution of complex issues, while also contributing to our AI-driven support strategy.

Responsibilities

  • Act as the 2nd level escalation point for resolving complex customer account issues;
  • Investigate, research, and resolve queries using CRM systems, internal tools, and AI-assisted platforms;
  • Support internal tasks related to customer account status, transactions and changes;
  • Ensure incidents are resolved within defined service level targets;
  • Contribute to AI-enhanced customer service strategies through feedback and adoption of automation tools;
  • Increase customer satisfaction through proactive, data-driven solutions;
  • Follow company communication procedures, guidelines and policies while leveraging AI-enabled resources.

At , we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

  • Experience in the banking/financial services sector (issuing, acquiring, bank transfers);
  • Background in Customer Service or Technical Support, ideally in a fast-paced, tech-oriented environment;
  • AI literacy: Ability to work with and adapt to AI-powered tools (e.g., chatbots, CRM automation, predictive analytics);
  • Familiarity with CRM software, digital productivity tools and modern support platforms;
  • Goal-oriented mindset with strong analytical and problem-solving skills;
  • Excellent written and verbal communication in both Greek and English;
  • Customer-centric mindset with a proactive attitude and the drive to go the extra mile.

 Competitive compensation package;

Annual bonus based on your performance and targets' achievement;

Private health insurance for you and your family;

Top of the Line tools and equipment;

Career development and regular feedback to develop your skills;

Employee Wellness Program like Daily group sessions led by professional coaches.

  • Software Support Consultant

    6 days ago

    Municipality of Marousi, Greece iKnowHealth S.A. Full time €35,000 - €45,000 per year

    Greece Informatics S.A., member of the iKnowHealth S.A., is looking for a Software Support Consultant to join our team. We develop and support innovative software solutions for the healthcare sector, helping hospitals and diagnostic centers work more efficiently.Main ResponsibilitiesProvide technical support to clients for the company's software...

  • Technical Operations Manager

    1 week ago

    Municipality of Marousi, Greece Viva Full time €80,000 - €120,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts.  is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...

  • Implementation Consultant

    2 weeks ago

    Municipality of Athens, Greece Sowelo Consulting sp. z o.o. Full time

    Are you passionate about implementing systems and creating meaningful results for clients?If so, we have a remarkable opportunity for you Our client is a dynamic and results-oriented consulting and implementation agency focused on optimizing how U.S. law firms leverage technology to enhance service delivery and client outcomes.You will be responsible for...

  • Senior Accountant

    1 week ago

    Marousi, Attica, Greece Viva Full time €30,000 - €60,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts.  is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business...

  • Senior Accountant

    6 days ago

    Marousi, Attica, Greece Viva Full time €30,000 - €60,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...

  • Business Consultant

    2 weeks ago

    Marousi, Attica, Greece VK PREMIUM BUSINESS GROWTH CONSULTANTS Full time €25,000 - €50,000 per year

    VK PREMIUM BUSINESS GROWTH CONSULTANTS is a fast-growing consulting team of experts, established in 2007, dedicated to helping companies across various industries in the private sector thrive and expand. With our unwavering commitment to quality and focus on delivering an exceptional customer experience, we have earned our place among the leading consultancy...

  • Commercial Operations Intern

    1 week ago

    Municipality of Marousi, Greece GE HEALTHCARE Full time €9,000 - €30,000 per year

    Job Description SummaryInternship in the area of commercial operations, combining collaboration with service, sales, and finance departments. The role includes data analysis related to revenues and costs, support in improving sales processes, and enhancing data quality in systems.Job DescriptionJob DescriptionWe are a global innovator in medical technology....

  • Consultant- Management Consulting Services

    6 days ago

    Marousi, Attica, Greece PLANET S.A. Full time €40,000 - €60,000 per year

    As a Consultant in management consulting projects, you will participate in diverse and challenging engagements across various industries and organizational environments, focusing on areas such as business process simplification, design and implementation of digital services, organizational and operational restructuring and transformation, information systems...

  • Consultant- Management Consulting Services

    6 days ago

    Marousi, Attica, Greece PLANET Full time €25,000 - €50,000 per year

    As a Consultant in management consulting projects, you will participate in diverse and challenging engagements across various industries and organizational environments, focusing on areas such as business process simplification, design and implementation of digital services, organizational and operational restructuring and transformation, information systems...

  • Payroll Consultant

    2 weeks ago

    Marousi, Attica, Greece RSM Greece Full time €25,000 - €40,000 per year

    Our Payroll Outsourcing Services teamis one of the largest in Greece, holds a leading place in this sector in the Greek Market and its clientele includes Greek and Multinational firms of all sizes and from all sectors of the Greek Economy. As our team is growing we are looking for a driven individual to take on the role ofPayroll Consultant/ Senior...