IT Service Desk

6 days ago

Heraklion, Crete, Greece Κωτσόβολος Full time €20,000 - €40,000 per year
In Kotsovolos we embrace everything you have to offer.
Join our team and #beMOREYOU

In numbers
Kpeople | 90 stores | 2 modern training centers | hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better

Your everyday work-life
  • First level troubleshooting and support for IT issues and infrastructure
  • Prepare, inventory, and deploy end-users' equipment (laptop/workstations), repair and replace as necessary
  • Support workplace on all areas, stores, warehouses, HQ, call center by developing and proposing innovating solutions (on the phone, via email, in person, or through remote access)
  • Document hardware and software problems (building a knowledge base)
  • 2nd Line Support in Microsoft environments
  • Focus on improving customers experience in stores via high-end technologies
As an ideal fit, you should have
  • Bachelor's degree in computer science, Software Engineering, or related field (or a year of equivalent work experience)
  • Fluency in Greek and English language, both written & spoken
  • Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform
  • Basic knowledge and understanding of firewalls, security, networking (LAN/WAN, VPN technology etc.)
  • Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, etc.)
  • Be customer-oriented and have problem-solving skills
  • Flexibility to work in shifts
What we offer
  • Continuous training in new technologies and tools
  • Career development and growth opportunities
  • Competitive bonus scheme, performance-based
  • Group health/medical insurance package
  • Hybrid working model
  • Internal wellbeing actions
Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.

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