Bilingual Swedish/English Quality Analyst

2 weeks ago

Athens, Attica, Greece Cross Border Talents Full time €25,000 - €40,000 per year

At the moment Cross Border Talents is looking for Swedish speaking Quality Analysts to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?

During a Typical Day, You'll

Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

In this role, you'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

What You Can Expect


• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Requirements

What You Bring to the Role

  • Minimum 1 year of experience in a similar role
  • Understanding, interpreting, and manipulating data for reporting
  • Comfortable with computer systems
  • Native/Fluent Swedish;
  • Very good level of English, C1;
  • Active Listening
  • Good Problem Solving Skills

Benefits


  • 14 attractive salaries + performance bonus;
  • Permanent contract
  • Accommodation in a great hotel for the first two weeks,
  • Relocation bonus for candidates moving from abroad,
  • Private Health Care;
  • 25 days annual leave per year 
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;

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