Business Support Specialist

1 week ago

Metamorfosi, Attica, Greece Brink's Inc Full time €25,000 - €40,000 per year

The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging, so all employees feel respected, safe and valued and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic
Business Support Specialist
to be a liaison between our company and its current and potential customers. The role is responsible for handling customer inquiries and ensuring that customer loyalty remains at the core of every decision and action.

Key Responsibilities

  • Effectively deal with customer incoming inquiries via email and telephone and provide end-to-end 1st level support as per SLAs
  • Identify and assess clients' needs to achieve high service level, customer satisfaction and loyalty
  • Provide suitable alternatives to customers within time limits and follow up to ensure request resolution
  • Keep records of customer interactions, process customer accounts and file documents. Keep all customer data updated across systems
  • Effectively collaborate with internal stakeholders as required
  • Participate in the coordination of BIDs for tenders of either Public Sector or Private Companies
  • Build sustainable relationships of trust through open and interactive communication

Preferred Qualifications

  • 1+ year of experience in customer service
  • Bachelor's degree in Business Administration or other relevant discipline
  • Experience with CRM Tools
  • Good knowledge of MS Excel and reports creation
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence
  • Customer oriented and problem-solving mindset
  • Advanced organizational & time management skills
  • Experience with contracts and SLAs will be considered a plus
  • Fluent in Greek and English (spoken and written)

What's In It For You

  • An opportunity to work in a global environment
  • Empowerment & Project Ownership
  • Opportunities for growth and development

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