CRM Support Engineer

2 weeks ago

Athens, Attica, Greece Vodafone Full time

Manage and initiate continuous operation improvements to verify and improve operational effectiveness of CRM services. Key Accountabilities: Administrate, configure and monitor CRM applications, ensuring system's integrity Act as second level support, processing incoming incidents, problems and requests through Service Desk ensuring alignment with business users Perform health and quality checks to verify operational excellence Collaborate with vendors and CRM delivery teams in the development and deployment of new functionalities Ensure operations related activities are performed in compliance with company processes and regulations At least 3 years of professional experience in a relevant role Bachelor's Degree in Computer Science or Engineering. Master's Degree will be considered an asset. Strong experience with Siebel CRM and Oracle SQL (relevant certifications for Siebel CRM will be considered a plus) Capable to understand the technical aspect of complex systems with strong analytical and problem-solving skills Ability to influence, mentor, and collaborate with agile development teams Self - motivated with strong time-management skills and the ability to juggle multiple balls Excellent written and verbal communications skills in Greek & English, with both technical and business audiences Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

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