Benefits Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So, what does a TaskUs Benefits Analyst really do? Think of yourself as the subject matter expert of benefits, you contribute to the vision, strategy, research, design, implementation, communication, and management of benefit programs (e.g. health/welfare, retirement, voluntary plans, crisis and infectious disease management, and paid time off, food cards, monthly benefit information sessions).

At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.

Responsibilities

• Manage Greece + Croatia + Serbia benefit programs including health, life, dental, voluntary, Next Gen, voluntary benefits, alliances, and others

• Serve as local benefit point of contact 

• Manage day-to-day benefits administration and compliance of programs, through management of internal and vendor partner relationships.

• Manage relationships with vendors, brokers, and carriers, including monitoring of cost, service levels, processes, and accuracy of data. 

• Support negotiations and renewals with providers including governance, contract compliance, issues management, communications frequency and strategy, new hires sessions, onsite activities

• Identify potential opportunities and gaps, leverage external best practices, and design benefit initiatives that are aligned to our global principles and corporate values, yet provide flexibility and local customization to account for cultural and market differences.

• Help to build the capability and infrastructure of the local benefits team.

• Build and sustain trusting and collaborative relationships at multiple levels in the company; HR partners, HR shared services, business leaders, etc. regarding benefits issues.

• Gather insight on how teammates in Greece + Croatia + Serbia utilize our Benefits programs and offer recommendations.

• Use effective communication vehicles to optimize benefits impact and understanding of the benefits package, including standard ones such as knowledge articles, FAQ for Tier 1 HRSS support, among others

• Review, draft and document benefits policies, collaborating with Greece + Croatia + Serbia HR and payroll team to ensure the efficient benefits' administration.

• Keep abreast of changes in local market practice to identify areas of improvement

• Review contracts, service agreements, and communication materials for accuracy and compliance.

• Support the use of TaskUs technology for benefit communication and administration including Benefits Portal, Glowstick, etc.

• Recommends and develops process improvements as appropriate.

• Provide guidance, training and coordinate work of less experience benefit analysts and interns

• Perform other job related assignments that may be assigned from time to time. 

Required Qualifications: 

• Bachelor's degree in Human Resources, Business Administration, or a related field

• 2-3 years of experience in benefits administration or a related role.

• Strong understanding of employee benefits plans (health, dental, retirement, etc.).

• Experience with benefits administration software.

• Excellent communication and interpersonal skills to explain complex benefits information to employees.

• Analytical skills to research and evaluate benefit options.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL