Junior Customer Support Representative at winmasters

1 week ago

Alimos, Attica, Greece Winmasters Full time €15,000 - €25,000 per year

Κωδ:JUNIOR CUSTOMER SUPPORT AGENT AT WINMASTERS

Junior Customer Support Representative at winmasters

winmasters

51-100

Γενικός κλάδος

Προβολή 1 θέσεων

ΆλιμοςΤοποθεσία

Άλιμος

πριν 6 ώρες

Ημ. ανάρτησης

πριν 6 ώρες

Entry / ΑρχάριοςΕπίπεδο εμπειρίας

Entry / Αρχάριος

Πλήρης απασχόλησηΤύπος απασχόλησης

Πλήρης απασχόληση

Τηλεφωνικό Κέντρο / Εξυπηρέτηση ΠελατώνΚατηγορία θέσης

Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών

The Customer Support Representative serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints, and other queries. Ensure assistance to all company departments where and when necessary.

Job Duties:

  • Resolve customer queries via phone, email, mail, social media and chat

  • Provide customer basic and technical troubleshooting

  • Making outbound calls to existing and potential customers

  • Provide information about other products and services

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Customer records maintenance

  • Being always updated on every product

  • Collaborate and assist marketing promotions and other departments

  • Contributes to team effort by accomplishing related results as needed

  • Web site content translations

Skills/Qualifications:

  • Computer literacy

  • Customer Service experience, customer understanding and professional attitude

  • Experience in sales is a plus

  • Product/market knowledge

  • Quality focus, problem solving, proactive

  • Documentation, listening and phone skills

  • Resolving Conflicts, analyzing Information, multi-tasking

  • Willingness to work during peak hours: nights, weekends, holidays

  • Ability to handle difficult customers in a polite and professional manner

  • Respect the company deadlines, rules, procedures, colleagues and hierarchy

  • Capability to liaise with other departments (marketing, security, finance, helpdesk, etc.) and efficiently escalate delicate user cases that need further handling, keep track if needed until solution is reached

  • Active team participation and reporting to team leader general problems, proposals on products and process enhancements, suggestions for improvements and in general the global work enhancement.

  • Native Greek and fluent English speaker

Note: Full training and support will be provided

Σχετικά tags

customer support

client support

customer service

customer service representative

customer support consultant

customer support specialist

εξυπηρέτηση πελατών

call center

customer service agent

customer service agents

τηλεφωνική εξυπηρέτηση

customer care agent

τηλεφωνικο κεντρο

call center representative

customer assistance representative

support representative

customer service coordinator

client support representative

customer service associate

help desk support

εκπρόσωπος εξυπηρέτησης πελατών

υπάλληλος υποστήριξης πελατών

συνεργάτης εξυπηρέτησης πελατών

αντιπρόσωπος υποστήριξης πελατών

σύμβουλος υποστήριξης πελατών

ειδικός σχέσεων με πελάτες

υπάλληλος βοήθειας πελατών

ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ

Junior Customer Support Representative at winmasters

winmasters

Άλιμος

πριν 6 ώρες

Entry / Αρχάριος

Πλήρης απασχόληση

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