IT Helpdesk Support

Eurocatering S.A., known for the "Freskoulis" brand, is a leading company in the field of fresh salads and vegetables in Greece. With over 20 years of experience, we oversee the full agri-food chain and collaborate with a nationwide network of certified farms. Our mission is to bring health to the table through high-quality products and valuable services. Every day, we grow, co-create, and evolve—always guided by our deep respect for people.

Quality: Commitment to high standards

Innovation: Continuous improvement and forward-thinking

Respect: Inclusion and recognition in a professional and dignified environment

Responsibility: Sustainable practices and social contribution

Teamwork: Collaboration and shared success

As an IT Helpdesk Support specialist, you'll be a key member of the Technology & IT Department, providing first-level support to internal users. You'll ensure the smooth operation of IT systems and contribute to the continuous improvement of our infrastructure. The role reports to the IT Manager.

• Support and troubleshoot PCs, laptops, printers (local & network), Android tablets, and mobile devices
• Provide assistance with Windows 10/11, Microsoft Office, and Microsoft 365 (Accounts, Teams, Groups, Mailboxes)
• Manage Active Directory users, groups, and access permissions
• Monitor and maintain servers and network infrastructure in collaboration with external vendors
• Configure and troubleshoot VPNs, Remote Desktop, Firewalls, Hyper-V, IPS/IDS
• Support business applications (e.g., Soft1) in collaboration with relevant departments
• Administer and configure the IP telephony system
• Oversee access control systems, CCTV, and alarm systems
• Participate in structured cabling and technical installations
• Log departmental IT needs and propose infrastructure improvements

Degree in Computer Science or a related field (AEI/TEI/IEK)

At least 3 years of experience in IT support

Excellent command of English (written & spoken)

Strong analytical and troubleshooting skills

Experience with Microsoft 365 and Active Directory

Familiarity with networking concepts (IP, DHCP, VLANs)

Solid understanding of infrastructure, security systems, and cabling

Problem-solving attitude in technical environments

Effective communication and end-user support orientation

Team spirit and willingness to collaborate

Ability to prioritize tasks and work methodically

Adaptability to technological changes

Strong attention to detail and information security

Career development opportunities within the group

Competitive compensation package

Friendly and modern working environment

Discounts on "Freskoulis" products

Private health insurance (in line with company policy)

Eurocatering S.A. is an equal opportunity employer and does not discriminate based on gender, age, nationality, or any other personal characteristics.

If you wish to pursue a career in a safe and growth-oriented environment, you are welcome to submit your CV. We will contact all candidates who are selected for the evaluation process.

This information is considered confidential and will not be shared or disclosed to any third party for any reason, in accordance with the provisions of the General Data Protection Regulation (GDPR), as currently in effect.