German-Speaking Customer Experts for messaging app

7 days ago

Athens, Attica, Greece TP Greece Full time €35,000 - €45,000 per year
Job Overview:

Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in Athens

We are looking for talents with great German & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.

We invite you to be part of a strong team that helps to build a better online user experience.

TP in Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do:
  • Handle tickets, following support procedures and policies.
  • Communicate with customers via chat & e-mail, following support procedures and policies.
  • Follow specified workflows for incident identification, escalation, resolution and closure.
  • Track and follow cases to ensure they closed in an efficient and timely manner.
  • Apply a content policy to digital content and execute handling procedures with consistency.
  • Work towards reaching targets as set out by client statement of work as well as internal targets.
  • Ensure high quality and safe experiences for both people and businesses.
  • Follow company and client procedures and guidelines.
What we expect from you:
  • Superior verbal and written skills in German
  • Very good English knowledge
  • Ability to understand the main ideas of complex text on both concrete and abstract topics
  • Ability to fluently interact without strain for either party.
  • Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
  • High attention to details and follow through
  • An effective team player who is able to also work independently
  • Proven ability to deal with problems and solve them effectively
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
  • Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
What we offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Companythat fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

Find out more

Would you like to see more German speaking jobsoptions?

Do you need even more available jobs?

  • Portuguese-Speaking Customer Experts for messaging app

    7 days ago

    Athens, Attica, Greece TP Greece Full time €25,000 - €40,000 per year

    Job Overview:Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in AthensWe are looking for talents with great Portuguese & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.You will be working in a team supporting...

  • Dutch-Speaking Customer Experts for messaging app

    7 days ago

    Athens, Attica, Greece TP Greece Full time €25,000 - €40,000 per year

    Job Overview:Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in AthensWe are looking for talents with great Dutch & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.You will be working in a team supporting users...

  • Italian-Speaking Customer Experts for messaging app

    7 days ago

    Athens, Attica, Greece TP Greece Full time €30,000 - €40,000 per year

    Job Overview:Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in AthensWe are looking for talents with great Italian & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.You will be working in a team supporting...

  • Spanish-Speaking Customer Experts for messaging app

    7 days ago

    Athens, Attica, Greece TP Greece Full time €35,000 - €45,000 per year

    Job Overview:Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in AthensWe are looking for talents with great Spanish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.You will be working in a team supporting...

  • German-Speaking Microsoft Customer Experts

    2 days ago

    Athens, Attica, Greece TP Greece Full time €25,000 - €75,000 per year

    Job Overview:Are you a fluent German speaker? Join our Microsoft Customer Experts team and work in Greece with the world's tech leaderMicrosoft collaborates with our TP in Greece, providing excellent opportunities an excellent opportunity for experienced technology enthusiasts to work with the world's tech leaderIf you speak German fluently and wish to...

  • German-Speaking Customer Experts for Mercedes-Benz

    7 days ago

    Athens, Attica, Greece TP Greece Full time €15,000 - €45,000 per year

    Job Overview:If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brandsWe are looking for German speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.Join a...

  • German-Speaking Technical Support Customer Experts

    7 days ago

    Athens, Attica, Greece TP Greece Full time €25,000 - €35,000 per year

    Job Overview:Join us as a Customer Expert on our Technical Support Help-Desk for a wide range of data technology productsDo you have excellent German communication skills and a passion for technology? Join our team as a Customer Expert on our Technical Support Help-Desk You'll provide top-notch support for a wide range of data technology products, from hard...

  • German-Speaking Customer Experts for Canon

    7 days ago

    Athens, Attica, Greece TP Greece Full time €20,000 - €40,000 per year

    Job Overview:Are you fluent in German and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts teamWould you like to get an in-depth experience in the world of photography and imaging? TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems and proudly offers...

  • German-Speaking Customer Experts for JTI

    2 days ago

    Athens, Attica, Greece TP Greece Full time €20,000 - €25,000 per year

    Job Overview:Join our JTI Customer Experts team and be the primary point of contact for customer requests, representing Japan Tobacco InternationalBy joining forces with JTI - Japan Tobacco International, the international tobacco and vaping division of Japan Tobacco Inc, we share a common goal: to be committed to making our business not only the fastest...

  • German-Speaking Netflix Customer Experts

    7 days ago

    Athens, Attica, Greece TP Greece Full time €20,000 - €40,000 per year

    Job Overview:Are you an avid TV shows fan? Join our Netflix Customer Experts team in GreeceOur collaboration with Netflix gives you the chance to work within the awarded working environment provided by TP, while enriching your resume by working with one of the world's top brands. How does this sound? Ready to join us in Greece?Your responsibilities:Support...