German Client Care Consultant for a new online payment platform

2 days ago

Athens, Attica, Greece speakit Full time

We are looking for fluent German speakers to build and join the German department of a new platform for online payments.

If you are tech-oriented, communicative and ready to join an innovative team, read below

Responsibilities:

  • Support customers via chat, e-mail, and some calls
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction
  • Provide and maintain strong, professional relationships with all partners
  • Work towards reaching targets as set out by the client statement of work as well as internal targets

Requirements

  • Fluent in German (minimum level C1-C2, oral and written)
  • Good command of English (minimum level B2, oral and written)
  • Excellent communication skills and good troubleshooting and problem-solving skills
  • Experience in customer success or customer care roles will be considered an asset
  • Basic technical skills
  • Ability to work from the office (Athens)
  • EU Passport

Benefits

  • Competitive monthly salary (14 salaries per year)
  • Health package
  • Mobile plan and special discounts on internet, mobile, landline connection
  • Paid training and development opportunities
  • Multicultural and modern working environment
  • Equipment provided
  • Special events as well as community & social responsibility initiatives
  • State-of-the-art premises, providing a great working environment with relaxing break areas

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