General Manager

SWOT Hospitality is a premier hotel management company, recognized and trusted by international investors, developers and leading hospitality brands. With extensive expertise in hotel management, we are seeking a passionate and experienced General Manager to join the Marriott Luxury Collection in Zakynthos – a prestigious luxury property offering world-class experiences in Greece. Our mission is to combine exceptional service, authentic local experiences, and international luxury standards, creating unforgettable memories for our guests.

Job Summary

The General Manager will serve as the strategic business leader of the property, overseeing all operations including guest and employee satisfaction, HR, financial performance, and revenue generation. Ensures alignment between SWOT Hospitality's goals and ownership expectations to drive brand success and ROI. Leads the execution of service strategies, holds leadership accountable, and supports their development. Builds owner trust through clear communication and results, while maintaining strong community and stakeholder relationships.

Key Responsibilities

Business Strategy Development & Operational Leadership 

• Directing the day-to-day operations of all hotel departments (Rooms, Food & Beverage, Spa, Engineering, Sales & Marketing, Finance, HR).
• Ensuring property business plans are aligned with the hotel's business strategies.

Financial Management

• Leading development and execution of annual budgets, forecasts, and business plans.
• Monitoring and managing P&L performance to achieve financial targets & optimizing revenue & profitability.

Talent Management & Organizational Capability

• Developing a highly performing leadership team by providing feedback & holding them accountable for performance.
• Ensuring effective work processes & teamwork are in place to maximize individual & overall property performance.

Stakeholder Management & Guest Experience Excellence

• Building strong rapport and developing strategic alliances with ownership groups, corporate leaders, and local community stakeholders.
• Utilizing guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
  
  

Requirements

• Bachelor's degree in Hospitality, Business Administration, or a related field (Master's degree preferred).
• Minimum 10 years of experience in luxury hotel management, with at least 5 years in a General Manager or equivalent leadership role.
• Proven track record of leading luxury hotel operations to achieve financial and guest satisfaction targets.
• Strong commercial acumen with experience managing budgets, P&L, and revenue strategies.
• Excellent leadership, team-building, and interpersonal skills.
• Familiarity with Marriott Luxury Collection standards and pre-opening or opening experience is a plus.
• Fluency in English; additional languages are an advantage.

Benefits

• A dynamic, friendly, and collaborative work environment.
• Opportunities to grow within a dynamic portfolio of hotels across Greece and beyond.
• Competitive salary and benefits package.
• Performance Based Bonus
• Wellbeing Initiatives
• Collaboration with top professionals in the luxury tourism industry.

About SWOT Hospitality  

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.