Quality Assurance Officer

1 week ago

Athens, Attica, Greece MIRAGGIO THERMAL SPA Full time €25,000 - €40,000 per year

Job Title: Quality Assurance Officer

Location: On site

Job Type: Seasonal

Job Role: The Quality Assurance Officer supports the implementation, monitoring, and documentation of the resort's quality systems, ensuring compliance with ISO and HACCP requirements. The role focuses on day-to-day quality checks, reporting, and supporting the Quality Manager in maintaining a culture of continuous improvement.

Key Responsibilities:

  • Support the implementation and maintenance of quality assurance systems (ISO 9001, ISO 22000, ISO

  • Perform regular checks and monitoring activities across all departments (e.g., Housekeeping, Kitchen, F&B, Front Office) according to established procedures.

  • Record non-conformities and assist in the follow-up of corrective and preventive actions.

  • Develop, recommend and monitor corrective and preventive actions

  • Assist in verifying the effectiveness of corrective actions.

  • Maintain documentation and records related to QA processes, internal audits, and daily inspections.

  • Support in investigating customer complaints by gathering data and preparing reports.

  • Assist in identifying operational areas requiring improvement and report observations.

  • Support training activities by preparing materials, attendance lists, a

  • Support on-site audits conducted by external providers

Qualifications:

  • Bachelor's degree (National or International university/ AEI or TEI).

  • Minimum 1 year of experience in a similar role or a quality-related position (hospitality experience will be considered an asset).

  • Excellent command of Greek and English; third language will be an asset.

  • Strong communication and teamwork skills.

  • High attention to detail, consistency in following procedures, and organizational ability.

  • Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.

  • Basic knowledge of ISO standards and HACCP is preferred but not mandatory.

  • Proficiency in MS Office (Word, Excel, PowerPoint).

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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