Customer Care Specialist

6 days ago

Marousi, Attica, Greece more Full time €25,000 - €40,000 per year

offers a pan-Εuropean ticketing marketplace with 12 years of experience, thousands of clients, and millions of tickets issued annually. In 2021, started expanding its ticketing services in Europe and is currently present in 5 countries.

At , our mission is to offer the most advanced ticketing platform with unprecedented agility and cutting-edge technology while providing an amazing experience both to our customers and our event producers.

We are looking for a Customer Care Specialist with great enthusiasm for the event ticketing industry to join our team. The successful candidate will be responsible for handling requests through phone / live chat from customers and clients as well. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

More specifically, as (Customer / Client) Specialist, you will:

  • Provide support over email/Live chat (B2C, B2B)
  • Handle phone calls to create new online ticket reservations through our website
  • Handle issue, re-issue, refund requests for Event & Ferry Tickets (B2C)
  • Make outbound calls to troubleshoot Organizer issues
  • Be able to jungle between tasks and coordinate teams respectively
  • Handle small client – to -organizer issues from beginning to end
  • Provide feedback to CC Management & Account Management on process improvement and recommend changes.
  • Ensure & provide quality of service i.e., handle inquiries & complaints from customers/client in a friendly, yet professional manner

Requirements

  • 2-3 years proven working experience as a support consultant
  • Proven experience in a technical or implementation consulting role, with a focus on AI/machine learning solutions
  • Fluency in Greek and English, both verbal & written
  • Knowledge of ForthCRS - Certus System
  • Customer oriented approach
  • Exceptional analytical and critical-thinking ability to deconstruct complex business challenges and design innovative AI solutions
  • Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines

Benefits

  • Competitive salary package
  • Bonus scheme
  • Health and life insurance for you and your family
  • Top of the line tools and equipment
  • Career and competencies development
  • Modern workspace environment
  • Employee Wellness Program (daily group sessions led by professional coaches)

  • People Care Specialist

    1 week ago

    Marousi, Attica, Greece Manifest Services SA Full time €12,000 - €42,000 per year

    We are seeking an ambitious People Care Specialist to join our growing HR Department.In this role, you will play a key part in ensuring the smooth operation of our projects by managing staff replacements, scheduling, and evaluations. You will also contribute directly to the quality of service we provide to our clients by selecting the right people from our...

  • People Care Specialist

    1 week ago

    Marousi, Attica, Greece Manifest Services SA Full time €16,800 - €30,000 per year

    We are seeking an ambitious People Care Specialist to join our growing HR Department.In this role, you will play a key part in ensuring the smooth operation of our projects by managing staff replacements, scheduling, and evaluations. You will also contribute directly to the quality of service we provide to our clients by selecting the right people from our...

  • CRM Specialist

    2 weeks ago

    Marousi, Attica, Greece OB Streem Full time €25,000 - €40,000 per year

    At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT...

  • Product Specialist

    1 week ago

    Marousi, Attica, Greece Optimal HR Full time €40,000 - €60,000 per year

    Optimal HR Group, representing our client, a pioneering name in the automotive sector, Lynk & Co., is searching for a Product Specialist to join our innovative team.As a key player in the automotive market, Lynk & Co offers an exciting opportunity for individuals passionate about automotive technology and customer satisfaction.Main Responsibilities:Serve...

  • Product Specialist Leader

    6 days ago

    Marousi, Attica, Greece Leroy Merlin Full time €45,000 - €80,000 per year

    #eimaste_mesa in a team of leaders who work as a team with respect and trust.#eisai_mesa to be part of a team where you will constantly develop your knowledge? Do you want to work for a company where you can take initiatives, risk and act in an autonomous way?LEROY MERLIN is a member of the French Adeo Group (1,300 stores and 114,000 Leaders in 15 countries...

  • LCV Specialist

    2 weeks ago

    Marousi, Attica, Greece Ayvens Full time €40,000 - €80,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.TheLCV Specialistwill support Ayvens Greece sales teams by providing commercial vehicle industry & market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new...

  • Business Operations Specialist Early Carrier Talent

    1 week ago

    Marousi, Attica, Greece GE HealthCare Full time €25,000 - €35,000 per year

    Job Description SummaryThe Business Operations Specialist Early Carrier Talent will take on a multifaceted role ensuring both first class communication with Internal KSH, Customers, and Indirect Distribution partners, as well as internal processes such as opportunities execution; CRM base data entry, offers, tenders executional support and daily tasks...

  • Order Desk Specialist

    2 weeks ago

    Marousi, Attica, Greece ManpowerGroup Greece Full time €25,000 - €35,000 per year

    Do you have experience managing order processes and coordinating logistics?Do you thrive in roles that require attention to detail, organization, and customer interaction?ManpowerGroup Greece, on behalf of its client, a global leader in technology industry with diverse range of businesses, is seeking an Order Desk Specialist. Location: Marousi, Athens...

  • Services Operations Specialist

    2 weeks ago

    Marousi, Attica, Greece Leroy Merlin Full time €30,000 - €60,000 per year

    #eimaste_mesa in a team of leaders who work as a team with respect and trust.#eisai_mesa to be part of a team where you will constantly develop your knowledge? Do you want to work for a company where you can take initiatives, risk and act in an autonomous way?LEROY MERLIN is a member of the French Adeo Group (900 stores and 150,000 Leaders in 13 countries...

  • Technical Support Specialist

    6 days ago

    Marousi, Attica, Greece Viva Full time €30,000 - €60,000 per year

    , the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts.  is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today is leading the transition to All-in-One business...