Data Analyst

We are looking for a passionate Data Analyst to expand our Business Intelligence team and play a significant role in the disruption of a huge industry on a European level.

YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700,000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.

Our goal is to be the definitive services company – the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5,000+ professionals, possess an NPS of 70+, collected over 100,000 customer reviews, and are one of the international leaders in our space — all supported by top-tier European investors.

And we're just getting started.

The scale of the opportunity ahead of us is immense. The global services market is valued at €6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it's clear that our journey in the services sector has only just begun.

In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the €6 Trillion services market and becoming the global leader under our international brand name YourHero.

• Impact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential.
• Collaborative Environment: Be part of a close-knit team that values teamwork and open & honest communication.
• Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities.
• Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape.
• Attractive Compensation:Enjoy a competitive salary, bonus structure, and benefits package.

The Business Intelligence team currently consists of two data enthusiasts at the core of YourHero's growth and decision-making. We operate a modern data stack with an ever-evolving database infrastructure and a company-wide Tableau Cloud environment that supports all departments with actionable insights.

As a Data Analyst, you'll be a key player in transforming complex data into clear narratives that guide strategy and execution. You'll work closely with business and technical teams to:

• Build high-impact dashboards and reports.
• Translate data into meaningful stories that drive action.
• Ensure the integrity and accessibility of our data ecosystem.

This is a hands-on role where analytical curiosity, business understanding, and data craftsmanship meet.

• Design, build, and maintain dashboards and reports that drive decision-making across departments (e.g. Marketing, Operations, Sales).
• Translate complex data into clear, actionable insights and communicate findings to non-technical stakeholders.
• Work closely with business teams to understand their needs and propose data-driven solutions.
• Provide end-to-end KPI tracking or ad-hoc analysis
• Make data and insights understandable to key stakeholders
• Act as liaison with key business partners, ensuring full understanding of data flow, data integrity and business systems quality
• Collaborate with engineers to improve data pipelines and ensure robust data governance.
• Lead presentations and discussions to communicate findings and drive actionable outcomes

• 3+ years of experience in Business Intelligence, Data Analytics, or a related field.

• Strong knowledge of SQL and experience querying large datasets.

• Advanced Python knowledge for building data pipelines, APIs and developing analytical models
• Strong reasoning and analysis skills
• Positive problem-solving and critical-thinking attitude
• Ability to present complex data insights to non-technical stakeholders clearly and effectively
• Self-motivated team player with ability to also work independently and the desire to significantly contribute

Nice to have:

• BSc or MSc in a relevant subject (Maths, Computer or Data Science, Economics, Statistics, Business)
• Experience in a marketplace, e-commerce, or start-up environment.
• Understanding of A/B testing, funnel analysis, or marketing attribution models.

Our core belief and reason for existence is the care and attention we show our users, our community and our employees.

• You will feel the thrill of owning a business and marvel just a few weeks later at what you have achieved
• Impact the lives of millions of customers and of the professionals we partner with
• Being a part of an international team of domain experts in all functions
• Group Private Health Insurance
• Yearly allowance for YourHero product services
• Yearly allowance for personal development courses
• Paid day off on your birthday each year
• A bespoke development plan that will allow you to utilise your potential and grow quickly
• The pleasure of being part of a high-performance team that works hard but has plenty of fun in the process

It would be awesome to have you aboard this incredible journey