Customer Support- German Speaking

Job Description

Executive - Operations, Location: Athens (Travel Industry)

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO's product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO's approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO's travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

• You will influence & contribute to "Building World Largest Technology Led Travel Distribution Network" for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

What TBO offers to a Life Traveler in You:

• Enhance Your Leadership Acumen. Join the journey to create global scale and 'World Best'.
• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
• As a fastest growing B2B platform our priority is purpose-building scalable systems.
• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
• Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.

Top Sights During Your Role Stay (Key Expectations):

• Ability to work under pressure in fast-paced, dynamic environment that is changing accordingly to satisfy our customer's needs.
• Flexibility to follow any shift pattern.
• Enthusiastic can-do attitude (sometimes you must walk an extra mile to meet the expectations of our client) - High degree of communication is a key for this role (verbal and written)
• Fluence in English. German language will also be a significant advantage so please don't forget to mention it on your CV
• Professional, customer focused, and friendly manner shown in any task given.
• Attention to details and ability to listen with patience.
• Persistence in repetitive tasks. Advanced time managing skills are required as well.
• Mediocre negotiating skills and assertiveness.
• Strong computing literate skills (Microsoft Office, Windows) and knowledge of web portals. (Simple clicking and double-clicking may not be enough for this job unfortunately)
• Ability to work as party of the team to meet expected and pre-settled goals.
• Some of the approached problems will require out of box thinking.

Why Check-In to This Role:

• Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
• Close working with senior leadership
• Potential to learn and grow at rapid pace.
• Once -in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation, and end user business results.
• Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.

Please apply for this role with your CV written in English as we can't wait to meet you as well

Job Snapshot

Updated Date

Job ID

JOB1466

Unit

Buyer Org

Location

Athens, Attiki, Greece

Contract Type

Employee

Line Of Business

International Business