Retention Specialist

7 days ago

Athens, Attica, Greece ΠΑΠΑΣΤΡΑΤΟΣ Full time €25,000 - €40,000 per year

Be a part of a revolutionary change

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

PMI's journey to a smoke-free future is fueled by technology.

The total transformation we're going through means that there are unique projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there's space here to develop in any number of directions.

The role of Retention Specialist is offered as a one-year fixed-term contract.

Your 'day to day' tasks:

  • Support the development and execution of retention strategies aligned with business objectives and consumer lifecycle stages.

  • Analyze consumer behavior and campaign performance to generate actionable insights.

  • Collaborate with cross-functional teams (e.g., Commercial Planning, Digital, Consumer Experience) to ensure seamless execution of retention programs.

  • Monitor KPIs such as retention rate, reactivation rate, and upgrade conversion, and propose optimizations.

  • Assist in preparing internal presentations showcasing retention impact

  • Stay updated on industry trends and best practices in loyalty and retention.

Who we're looking for:

Bachelor's degree in Marketing, Business Administration, Data Analytics, or related field.

  • 2-3 years of experience in CRM, loyalty, or retention programs.

  • Experience in consumer electronics, FMCG, or subscription-based services preferred.

  • Strong analytical skills and experience with data tools (e.g., Power BI, Excel, CRM platforms).

  • Familiarity with segmentation, personalization, and lifecycle marketing.

  • Excellent communication and project management skills.

  • Ability to work in a fast-paced, cross-functional environment

  • Fluency in both Greek and English (written and spoken)

What we offer:

Our success depends on colleagues who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

  • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.

  • Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.

  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

  • Take pride in delivering our promise to society: to improve the lives of a billion smokers.

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