Store Supervisor

Company Description

The role of the Store Supervisor is to make sure that the store operates according to the company's standards, processes, and procedures and to work towards achieving the desired goals participating in the overall success of our retail network. The job position concerns the company's store in Crete (Heraklion).

Job Description

• Supervising the daily workflow of the store; opening, closure, daily sales targets, arrivals and returns etc.
• Managing and motivating employees to work based on the company's customer service standards
• Monitoring store's performance along with the Area Manager; Being responsible for meeting agreed KPIs
• Training new staff members and being responsible for the overall success of the team
• Addressing customers' requests, comments, and complaints ensuring high level customers' satisfaction
• Working closely with a number of departments such as Supply Management, IT, Accounting, Marketing, HR, etc. in order to perform several operational tasks
• Implementing policies and procedures based on company standards
• Performing other related tasks as necessary

Qualifications

• Working experience of at least three years as a retail store supervisor
• Experience in the apparel fashion industry will be considered an advancement
• University Degree in any discipline will be consider a plus
• Proficient user of MS Office. Knowledge of ERP system will be highly appreciated
• Goal oriented and passionate with sales; Customer centric approach
• Excellent verbal and written communication skills
• Strong supervisory skills: approachability, energy, and enthusiasm to motivate and engage others
• Ability to work well in a team environment and present a professional demeanor

Additional Information

• A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
• Participation in the retail bonus program according to the store's goals
• Private Medical Plan
• Monthly meal card
• Career development and growth opportunities
• Significant discounts on company's products
• Positive work environment in a meritocracy workplace