Call Centre Representative

Nicosia Full-Time

Position: Call Centre Representative (Fetch)

Reference Code: GAP-Fetch-2025

G.A.P. Vassilopoulos Group, one of the 25 largest employers in Cyprus, is currently seeking to recruit a Call Centre Representative for Fetch, to be based at our Head Offices in Nicosia.

Main Duties & Responsibilities:

• Respond promptly and professionally to incoming calls, emails, and live chats
• Handle customer inquiries and complaints with empathy, efficiency, and accuracy
• Provide detailed information about our products, services, and policies
• Escalate complex or unresolved issues when necessary
• Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction

Qualifications & Requirements:

• Excellent verbal and written communication skills in both Greek and English
• Strong problem-solving abilities and keen attention to detail
• Comfortable using CRM tools and general computer applications
• Flexibility to work a variety of shifts, including evenings and weekends if needed
• Previous customer service experience is an advantage

What We Offer

• Competitive salary package
• 13th salary
• 21 days of paid annual leave
• Provident fund contribution
• Access to our loyalty discount program
• A friendly, collaborative, and supportive work culture
• Opportunities for career growth and internal advancement

Applications

Interested applicants should forward their CV's at quoting the reference number:

GAP-Fetch-2025

All applications will be treated in strict confidence.

Mail your resumes to