Dutch Technical Support Advisor

2 days ago


Athens, Attica, Greece ManpowerGroup Greece Full time

Hoi nederlandse sprekers

Are you looking for a career change with a forward-thinking global organization? Are you an aspiring tech guru?

Then, come be part of an award-winning company and join a successful team that will  boost  your career

ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers.

Location: Athens  

Working Model: On site

You will be reporting to Technical Support Supervisor

What you will do:

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Management of incoming calls, chats, messages and emails
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed

Requirements

What we are looking for:

·       Native or near-native Dutch speakers

·       Fluency in English

·       Clear Communication Skills

·       Tech savvy/Knowledge of MS office tools

·       Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

Competitive compensation

  Rewarding bonus scheme

  Permanent contract

   Private health care benefits

   Daily meal allowance

  Relocation package for candidates outside Greece



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