Multilingual Quality Analyst

13 hours ago

Athens, Attica, Greece nm excellence Full time €25,000 - €40,000 per year


Job Description:

Do you believe in quality over
quantity? Are you driven by optimal performance and ensuring best
practices? Then the Quality Analyst Role, is for you.

About the job:

  • Prepare and evaluate team members
    by conducting call monitoring
  • Drive individual results by
    maintaining policy and procedure resources
  • Formulate a consistent benchmark
    of high achieving KPIs
  • Identifying patterns of
    development across all teams and customers.
  • Coach low performers and create a
    development plan
  • Understand business needs and
    translate them into people skills and execution strategies
  • Help improve areas of challenge
    and build on the strengths of individual performers
  • Assist in developing training
    plans and workflows
  • Provide the trainers with support
    and feedback on content effectiveness and requirements to meet the
    business development needs

Your Profile:

  • Near native in the market language
  • Fluent in English
  • Social and analytical skills
  • Business needs and KPIs driven
  • Availability to work in shifts independently
  • Strong MS Office / Computer skills
  • Quality Analyst experience is mandatory
  • CRM Systems training experience will be considered a plus

We look forward to receiving your
application. Click the Apply
button and our recruitment team, will come in contact with you



Required Skills:

Performance
ARe
Recruitment
Development
Support
CRM
Analytical Skills
Availability
Business Development
MS Office
Business
English
Training


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